OC70096

University of Ottawa

42Uploads
0Likes
0Blog Articles
All Activity
Uploads (42)
Blog Articles (0)
Homework Help (0)
UOTTAWAADM 4303Roger ChouinardFall

ADM 4303 Chapter Notes - Chapter 1-10: Pdca, Quality Management, Statistical Process Control

OC7009635 Page
18 Mar 2017
0
Defining quality: quality can be a confusing concept, partly because people view quality subjectively and in relation to differing criteria. Transcende
View Document
UOTTAWAADM 3333Dennis SakalauskasFall

ADM 3333 Chapter Notes - Chapter 1-4: Canadian Human Rights Act, Job Performance, Observational Error

OC7009625 Page
18 Mar 2017
0
Chapter 1 an introduction to recruitment and selection. Figure 1. 1 example of a human resources system. Best practices in recruitment and selection: r
View Document
UOTTAWAADM 3326Michael GuollaFall

ADM 3326 Chapter Notes - Chapter 1-6: Sales Promotion, Brand Equity, Marketing Communications

OC7009632 Page
18 Mar 2017
0
Marketing: the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges
View Document
UOTTAWAADM 2336Craig KuziemskyFall

ADM 2336 Chapter Notes - Chapter 5: Organizational Commitment, Constipation, Tension Headache

OC700964 Page
7 Dec 2013
18
Stress is defined as a psychological response to demands when there is something at stake for the individual, and when coping with these demands would
View Document
UOTTAWAADM 2336Craig KuziemskyFall

ADM 2336 Chapter Notes - Chapter 7: Job Performance, Whistleblower, Business Ethics

OC700964 Page
7 Dec 2013
21
Justice: the perceived fairness of an authority"s decision making. Justice concepts can be used to explain why employees judge some authorities to be m
View Document
UOTTAWAADM 2336Craig KuziemskyFall

ADM 2336 Chapter Notes - Chapter 6: Profit Sharing, Educational Equity, Merit Pay

OC700964 Page
7 Dec 2013
11
View Document
UOTTAWAADM 2336Craig KuziemskyFall

ADM 2336 Chapter Notes - Chapter 8: Organizational Commitment, Selective Perception, Bounded Rationality

OC700965 Page
7 Dec 2013
17
Learning: a relatively permanent change in an employee"s knowledge or skills that result from experience. Decision making: the process of generating an
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 13: Personal Grooming, Delayed Gratification, Loyalty Program

OC700964 Page
7 Dec 2013
36
Multichannel strategy: selling in more than one channel (e. g. , store, catalogue, kiosk, and internet). The level of difficulty a manufacturer has in
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 12: Radio-Frequency Identification, Electronic Data Interchange, Lead Time

OC700965 Page
7 Dec 2013
24
Distribution channels, supply chain, and logistics are related. Distribution channel: the institutions that transfer the ownership of and move goods fr
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 11: Price Ceiling, Price Floor, Price Discrimination

OC700968 Page
7 Dec 2013
29
Sales orientation: a company objective based on the belief that increasing sales will help the firm more than will increasing profits. Some firms may b
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 2: Human Resource Management, Operational Excellence, Swot Analysis

OC700963 Page
7 Dec 2013
19
Step 1: define the business mission and objectives. After developing its mission, a firm next must perform a situation analysis, using swot analysis th
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM2320 Chapter 4

OC700962 Page
7 Dec 2013
20
Consists of a set of techniques and principles for systematically collecting, recoding, analyzing and interpreting data that can aid decision makers in
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 16: Global Entry, Management Consulting, Franchising

OC700967 Page
7 Dec 2013
33
Globalization: refers to the increased flow or goods, services, people, technology, capital, information, and ideas around the world; has economic, pol
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 1: Marketing, Justin Bieber, Customer Relationship Management

OC700965 Page
7 Dec 2013
19
Marketing is a set of business practices designed to plan for and present an organization"s products or services in ways that build effective customers
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 15: Sales Management, Brand Awareness, Sales Promotion

OC700969 Page
7 Dec 2013
32
Aida model: a common model of the series of mental stages through which consumers move as a result of marketing communications: awareness leads to inte
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 7: Micromarketing, Market Segmentation, Psychographic

OC700963 Page
7 Dec 2013
20
The first step is to articulate the mission and the objectives of the company"s marketing strategy clearly. The segmentation strategy must then be cons
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 5: Impulse Purchase, Personal Knowledge Base, Decision Rule

OC700966 Page
7 Dec 2013
21
Use principles and theories from sociology, anthropology and psychology. Develop basic strategies to deal with those actions. Understand why people buy
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 14: Mass Media, Unique Selling Proposition, Media Mix

OC700966 Page
7 Dec 2013
32
Transmitter: an agent or intermediary with which the sender works to develop the marketing communications; for example, a firm"s creative department or
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 8: Reverse Engineering, Brainstorming, Voice Of The Customer

OC700964 Page
7 Dec 2013
33
New market offerings provide value to both firms and customers. Innovation is the process by which ideas are transformed into new products or services
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 9: Brand Licensing, Brand Equity, Brand Loyalty

OC700965 Page
7 Dec 2013
18
Core customer values: the basic problem-solving benefits that consumers are seeking: what are customers looking for? , marketers convert these values i
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 10: Shortage

OC700963 Page
7 Dec 2013
23
Intangible: a characteristic of a service; it cannot be touched, tasted, or seen like a pure product can. Difficult to market because: difficult to con
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 3: North American Free Trade Agreement, Millennials, Green Marketing

OC700963 Page
7 Dec 2013
18
The first factor that affects the consumer is the firm itself. Successful marketing firms focus on their efforts on satisfying customer needs that matc
View Document
UOTTAWAADM 2320Marzena CedzynskiFall

ADM 2320 Chapter Notes - Chapter 6: Organizational Culture, Retail, Direct Selling

OC700964 Page
7 Dec 2013
14
Business-to-business (b2b) marketing refers to the process of buying and selling goods or services to be used in the production of other goods and serv
View Document
UOTTAWAADM 2336Craig KuziemskyFall

ADM 2336 Chapter Notes - Chapter 2: Civic Virtue, Specific Performance, Boosterism

OC700963 Page
3 Oct 2013
21
View Document
UOTTAWAADM 2336Craig KuziemskyFall

ADM 2336 Chapter Notes - Chapter 1: Westjet, Job Satisfaction, Job Performance

OC700964 Page
3 Oct 2013
32
An integrative model of ob. Relationship between firm diversification and firm profitability. Job performance | organizational commitment. Organization
View Document
UOTTAWAADM 2336Craig KuziemskyFall

ADM 2336 Chapter Notes - Chapter 3: Instant Messaging, Absenteeism, Labour Candidates And Parties In Canada

OC700963 Page
3 Oct 2013
12
View Document
UOTTAWAADM 1370Umar RuhiWinter

ADM 1370 Lecture Notes - Version Control, Information System, Social Capital

OC7009612 Page
16 Apr 2013
118
Purpose: to provide accurate, timely and useful information. Each element must be present and all of the elements must work together. An information sy
View Document
UOTTAWAADM 1370Umar RuhiWinter

ADM 1370 Lecture Notes - Tooltip, Microsoft Excel, Dependent And Independent Variables

OC7009617 Page
16 Apr 2013
101
Excel is the most popular spreadsheet tool today. Excel has been regarded as the true killer app by many experts. You probably already use or will soon
View Document
UOTTAWAADM 1370Umar RuhiWinter

Module 3 Notes ADM1370

OC7009611 Page
16 Apr 2013
65
Data: raw facts that describe the characteristics of an event. Database maintains information about various types of objects. Information: data convert
View Document
UOTTAWAENG 1131David SacksWinter

Chapter 7 ENG1131

OC700964 Page
16 Apr 2013
83
The first step in planning any writing is to think about the reason for writing and about the receiver. Assessing the reason for writing and the receiv
View Document
UOTTAWAENG 1131David SacksWinter

ENG 1131 Chapter Notes - Chapter 6: Free Writing

OC700964 Page
16 Apr 2013
40
There are two main kinds of informal reporting, and the one you use will depend on your purpose in writing: the informational report: Problem-solving r
View Document
UOTTAWAENG 1131David SacksWinter

ENG 1131 Chapter Notes - Chapter 5: Features Of The Marvel Universe

OC700963 Page
16 Apr 2013
31
Credibility of the persuader: position power, expertise, trust, similarity. To get people to do something they must want to do it. Determine the precis
View Document
UOTTAWAENG 1131David SacksWinter

Chapter 4 ENG1131.docx

OC700962 Page
16 Apr 2013
36
Use the direct approach if the bad news is expected or not very important: state the bad news simply and directly, give the reasons, give an alternativ
View Document
UOTTAWAADM 1340Marc TasseWinter

ADM 1340 Study Guide - Final Guide: Interest Expense, Dividend Yield, Asset

OC7009635 Page
16 Apr 2013
93
Determining the cost of property, plant and equipment. Reporting and analyzing long- lived assets. Adm1340 exam review 1. 2 adm1340 exam review. Cost:
View Document
UOTTAWAADM 1340Marc TasseWinter

ADM 1340 Study Guide - Midterm Guide: Accrued Interest, Consignor, Financial Analysis

OC7009650 Page
16 Apr 2013
130
The purpose and use of financial statements. Users and uses of accounting. Actions are legal and responsible. Adm1340 midterm review 1. Public corporat
View Document
UOTTAWAECO 1502Komlan FiodenjiWinter

ECO 1502 Chapter Notes -Sidney Crosby, Le Monde

OC700962 Page
12 Feb 2013
30
View Document
UOTTAWAADM 1370Umar RuhiWinter

ADM 1370 Chapter Notes -Viral Marketing, Social Commerce, Social Search

OC700961 Page
31 Jan 2013
49
Key points: despite niche fragmentation caused by the internet, people still desire an understanding of what the majority is doing. Social media is tha
View Document
UOTTAWAENG 1131David SacksWinter

ENG 1131 Study Guide - Midterm Guide: Semicolon, Apposition, Telecommuting

OC700964 Page
31 Jan 2013
118
View Document
UOTTAWAENG 1131David SacksWinter

ENG 1131 Chapter Notes - Chapter 3: Signature Block

OC700962 Page
31 Jan 2013
36
Elements of a business letter: company letterhead or return address. Your company address at the top of the letter: date, inside address. Readers name,
View Document
UOTTAWAADM 1301John PalmerFall

ADM 1301 Chapter Notes - Chapter 3: Stakeholder Theory

OC700965 Page
19 Nov 2012
24
In canada, business operates in a pluralistic social system where a variety of groups and institutions use power or influence to represent the interest
View Document