OC790474

University of British Columbia

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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 12: Satisficing, Decision-Making, Brainstorming

OC7904748 Page
5 Apr 2016
26
Chapter 12 decision making, creativity, and ethics. Decision: choice made from two or more alternatives. Decision-making occurs as reaction to a proble
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 11: Situational Leadership Theory, Fiedler Contingency Model, Relationship Marketing

OC7904744 Page
5 Apr 2016
18
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 9: Ombudsman, Alternative Dispute Resolution, Conflict Resolution

OC7904747 Page
5 Apr 2016
17
Conlict: process that begins when one party perceives that another party has negatively afected or is about to negatively afect something that the irst
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 7: Institute For Operations Research And The Management Sciences, Communication Problems, Kinesics

OC7904747 Page
5 Apr 2016
11
The communication process: poor communication most frequently cited source of interpersonal conlict, communication is foundation for many things that h
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 6: Absenteeism, Videotelephony, Mental Models

OC79047411 Page
5 Apr 2016
17
Group: two or more people with common relationship: eg. co-workers, people meeting for lunch. Team: small number of people who work closely together to
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 5: Employee Stock Ownership Plan, Job Enrichment, Variable Cost

OC7904749 Page
5 Apr 2016
18
From theory to practice: the role of money. Most commonly used reward in organizations is money. Theory x suggests individuals need to be extrinsically
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 4: Motivation, Job Performance, Operant Conditioning

OC79047411 Page
5 Apr 2016
16
Motivation: intensity, direction and persistence of efort a person shows in reaching a goal: intensity: concerned with how hard person tries, direction
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 3: Absenteeism, Thoughtless, Guanxi

OC7904748 Page
5 Apr 2016
10
Chapter 3 values, attitudes, and diversity in the. Values: basic convictions that speciic mode of conduct/end-state of existence is personally/socially
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 2: Selective Perception, Performance Appraisal, Narcissism

OC7904749 Page
5 Apr 2016
16
Perception: process in which individuals organize and interpret their impressions to give meaning to environment: perception can be very diferent from
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UBCCOMM 292Tracey GurtonSpring

COMM 292 Chapter Notes - Chapter 1: Absenteeism, Electronic Body Music, Organizational Culture

OC7904747 Page
5 Apr 2016
24
Organizational behaviour: ield of study that looks at impact of individuals/groups/structure on behaviour within organization: purpose: apply such know
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