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Problem

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Textbook Expert
Textbook ExpertVerified Tutor
8 Nov 2021

Given information

Use the following information to answer the next ten exercises. A customer service representative must spend different amounts of time with each customer to resolve various concerns. The amount of time spent with each customer can be modeled by the following distribution: .

Step-by-step explanation

Step 1.

According to the given information, the random variable denotes the time spent with each customer. This follows the exponential distribution with parameter

Therefore, .

percentile means that of the data fall below it so,

,

The cumulative density function is given by,

 

 

Taking the natural log on both sides, we get

 

Therefore, the percentile is  

 

 

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