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NCS1102 Study Guide - Final Guide: Intercultural Competence, Accusative Case, Multiple Choice

5 pages162 viewsSummer 2017

Department
Nursing and Midwifery
Course Code
NCS1102
Professor
Unknown
Study Guide
Final

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Therapeutic relationship Practice exam questions:
1. Linear model of communication
- A one way process based on a ‘sender’ sending a message to
the ‘receiver’ who does not reply to the message.
- Often used for mass communication
- No feedback therefore No way to see if communication was
effective
2. Attributes of a Therapeutic relationship
(SAM GAVE NO BIAS NO JUDGEMENT TO PEACHY)
- Self-
- Awareness
- Mindfulness
- Genuine
- Validity
- Empathy
- No bias
- No judgement
- Therapeutic practice
3. Effective communication components and definition
- Awareness
- Verbal, Non-verbal,
- Active listening (including all attributes)
- Understanding EMOTION AND INTENTIONS behind the
information.
- How you CONVEY A MESSAGE so that it is received and
understood by someone in exactly the way you intended
- How you LISTEN to gain the full meaning of what's being said and
to make the other person feel heard and understood.
4. Therapeutic Relationship (TR)
- Established by the nurse
- Professional relationship between nurse and carers
- Has a goal, context and end-date
- Like a professional contract while the patient is in care
5. Transactional communication
- Model where the sender and receiver interact, making it
appropriate for interpersonal communication. Noise may be an
issue if feedback interferes
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6. Outcomes of a good TR (BCCDIPQRST)
1. Sets BOUNDARIES
2. COLLABORATIVE care and TEAMWORK
3. Patient CONSENT
4. Improved DECISION MAKING
5. Enables effective INTERVIEWING
6. Patient centred
7. Increased QUALITY and SAFETY
8. RISKS managed
9. SATISFACTION
10. Reduces STRESS
11. Builds TRUST and RESPECT
7. Outcomes of ineffective communication
- Incorrect advice (self-care)
- Misunderstandings
- Unattained consent
- No opportunity for questions
- Opinions not respected
8. Paraphrasing steps
- Read and re-read relevant passage
- Note keywords
- Paraphrase using only keywords
- Check against original
- Use an in-text reference
9. What is a DOI?
Digital object identifier
10. When referencing a journal article without a doi, what goes at
the end of the reference?
URL of the homepage of the journal or website
11. What is an interview
Planned interpersonal communication with a purpose where two
people interact with questions and answers
12. What is the purpose of an interview
- Establish trust
- Gather info
- Give info
13. What are spontaneous and planned interviews
- Spontaneous; non-directive, patient lead, no structure
- Planned; Directive, nurse lead, structured, specific purpose
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