1008HSV Study Guide - Midterm Guide: Richard Trevithick
20 Jun 2018
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Transcript Analysis and Reflection
Help for writing the analysis
Set out in the table template given!
Reflect on mediator’s communication skills only!
Describe and critique at least one of each first, second, and third person skills (I suggest
2 of each)!
Identify the mediator’s strengths and weaknesses in that instance!
Identify how they cold have done the skill better!
Identify how you us the skill and how you can improve your skill!
For example: !
Open questions help encourage the sender to continue talking in greater depth, and this
allows the receiver to gage a better understanding of the sender’s message (Dwyer &
Hopwood, 2015). After Pat explained his thoughts about the situation (in P07), the
mediator stepped in to prompt Pat to come up with a proposal to try to create a resolution.
This skill was well executed, as the question was a relevant prompt to get a deeper
answer, it was well timed, and generated the intended response of a proposal. The
question worked well for the client, as he obviously understood what she was asking and
came up with a response, and it impacted the mediation process as there is now a
proposal for them to work with. I do not think there is anything that could have been done
in this situation to improve this skill. I use open questions a lot while tutoring. This prompts
the tutee to explain their knowledge to me, rather than me asking a closed question about
their understanding of the content and them answering yes, whether they understand or
not. I use open questions often, and they are very useful in understanding and helping the
tutee because the more I understand, the better I can assist them in achieving what they
want. I will continue to develop my skills in asking open question by clarifying anything I
don’t understand with the sender and using open questions frequently.
Here: other parts of the mediation were referred to (in P07)
they identified the skill and how it was used
they referenced literature
they said what they thought about whether the skill could be improved or not
they referred to how they use the skill
and how they would improve their skill
Not-so-great example:
Effectively dealing with your emotions is an essential skill to have as a mediator. It is
important to be aware of what triggers you to feel emotionally explosive (Beebe, 2016).
When these feelings emerge, you need to be able to make a conscious decision about
whether or not to express your emotions (Beebe, 2016). In the example video, the
mediator showed poorly executed management of her emotions. She shouted at her
clients to “just calm down”. This kind of reaction creates a negative impact on the
interaction because neutrality is hard, or sometimes impossible, to gain back after losing
control (Trevithick, 2005). In this case, the clients were surprised and shaken by the
mediator’s outburst and made a remark that they “aren’t paying to be yelled at”. This
reaction created a negative impact on the clients who were unimpressed and upset by this
behaviour. Instead of yelling, the mediator could have used an assertive “I” statement or
taken a deep breath to allow her to regain control of her emotions. Depending on the
situation, my ability to control my emotions fluctuates. In work or professional
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