ACC3200 Study Guide - Final Guide: Electronic Data Interchange, Online Banking, Supply Chain
8 Aug 2018
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The interlinked suppliers and customers that work together to create, distribute and sell a good or service. Value can be created for the customer in every step of the supply chain. Industry value chain: raw materials, refinement, manufacturing, retailers, customers. The management of key business processes that extend across the supply chain. If a company can manage their processes and the processes of each intermediary to be the most efficient, cost savings can be passed onto the customer increasing market share and loyalty. Scm involves: creating collaborative relationships with suppliers and customers, managing costs, measuring performance of activities, suppliers and customers. Activities within scm: supplier relationships, activities within the firm (abm, bpr, target costing, toc, tqm, customer relationships. Modern technology has altered the design of business processes. Eg. business to customer = online shopping, online banking. Eg. business to business = electronic orders, electronic bank transfers.
