BUSI 2101- Final Exam Guide - Comprehensive Notes for the exam ( 32 pages long!)

• School: Carleton University
• Department: Business
• Course: BUSI 2101
• Professor: Robert Smart

Document Summary

Organizational behaviour is defined as the field of study that endeavors to understand, explain, predict and change human behaviour that occurs in the organization context. Implicit defines the unwritten agreements about what the employer will do in exchange for what the employer will do: explicit clearly defined written contracts. Responses to contract violations: exit - terminate the contract, voice - raise the concerns, silence - ignore what had happened usually because of loyalty or lack of options, neglect - i. e. passive aggressiveness or revenge to compensate. Self-fulfilling prophecy is the phenomenon that occurs when people perform in accordance with a rater"s e(cid:454)pe(cid:272)tatio(cid:374)s of the(cid:373), in other words being what someone perceives you as. Motivatio(cid:374) (cid:272)a(cid:374) (cid:271)e defi(cid:374)ed as the ps(cid:455)(cid:272)hologi(cid:272)al for(cid:272)es that deter(cid:373)i(cid:374)e the dire(cid:272)tio(cid:374) of people"s behavior, their level of effort and level of persistence: motivation is an internal state that directs individuals towards certain goals and objectives. The forces of motivation are both intrinsic and extrinsic.