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BUSI 2101
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Bus 2101 chapter 1234511 reviewCHAPTER 1Organizational behaviour A field of study that looks at the impact that individuals groups and structure have on the behaviour within organizations for the purpose of applying such knowledge toward improving an organizations effectivenessOrganization is a consciously coordinated social unit composed of a group of people that functions on a relatively continuous basis to achieve a common goal or set of goals Ex schools hospitals churchesOB is for everyone and OB applies equally well to all situations in which you interact with others in fact OB is relevant anywhere that people come together and share experiences work on goals or meet to solve problemsThe importance of interpersonal skillsThe role that understanding human behaviour plays in determining organizational effectiveness Organizations that invest in the development of employees interpersonal skills are more likely to attract and keep highperformers Social relationships among coworkers and supervisors were strongly related to overall job satisfactionPositive social relationships were also associated with lower stress at work and lower intentions to quitCreating a pleasant workplace appears to make good economic sensebecause wages and benefits are not the main reasons people like their jobs or stay with an employerBasic OB modelIndividual level Group levelorganization systems levelThe three basic levels are like building blocks Each level is constructed upon the previous level Group concepts are built on the foundation we lay out on individual behaviour We then overlay structural constraints on the individual level and group level in order to arrive at OBChallenges at the individual levelAt the individual level managers and employers need to learn how to work with people who are different than themselves on a variety of dimensionsIndividual differencespeople enter groups and organizations with certain characteristics that influence their behaviour the more obvious of these being personality characteristics perceptionvalues and attitudesJob satisfaction a positive feeling about your job resulting from an evaluation of its characteristics Evidence shows employees who are more satisfied and treated fairly are more willing to engage in aboveandbeyond organizational citizenship behaviourJob satisfaction is also of concern because it is negatively related to absenteeism and turnover which cost organizations considerable amounts of money annually Empowerment managers are giving employees more responsibility for what they doBehaving ethicallyEthics starts at the individual level Ethics is the study of moral values or principles that guide our behaviour and inform us whether actions are right or wrong Ethical dilemmas situations individuals are required to define right and wrong conductChallenges at the group level Peoples behaviour when they are in a group differs from their behaviour when they are aloneWorking with othersThe ability to demonstrate positive attitudes and behaviours and take responsibility for ones actions are also key skills Team building and priority management are important skills Having people skills is very important in the workforceWorkforce diversity workforce of women and menvariety of racial and ethnic groups disabilitysexual orientation age and demographic characteristics such as education and socioeconomic statusChallenges at the organizational levelImproving customer serviceMany an organization has failed because its employees failed to please customers Management needs to create a customerresponsive culture because being friendly courteous accessible and responding to customer needs is very critical and needs to be doneStimulating innovation and changeorganizations need to constantly keep up with change and become innovative The challenge for managers is to stimulate their employees creativity and tolerance for changeThe use of temporarycontingent employeessome contingent employees prefer the freedom of a temporary status that permits them to attend school care for their children or have the flexibility to travel or pursue other interestsBut many others would prefer full time work if it were available Because contingent employees lack the security and stability that permanent employees have they dont always identify with the organization or display the commitment of other employees Temporary workers typically lack pension plans and vision care They are also paid less
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