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BUSI 2301
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ch1Student 1 Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organizations goods or services TrueFalse 2 Often the collective success or failure of companies operations functions will impact the ability of a nation to compete with other nations TrueFalse 3 Companies are either producing goods or delivering services This means that only one of the two types of operations management strategies are used TrueFalse 4 Operations marketing and finance function independently of each other in most organizations TrueFalse 5 The greater the degree of customer involvement the more challenging the design and management of operations TrueFalse 6 Goods producing organizations are not involved in service activities TrueFalse 7 Service operations require additional inventory because of the unpredictability of consumer demand TrueFalse 8 The value of outputs is measured by the prices customers are willing to pay for goods or services TrueFalse 9 The use of models will guarantee the best possible decisions TrueFalse 10 People who work in the field of operations should have skills that include both knowledge and people skills TrueFalse 11 Assembly lines achieved productivity but at the expense of standard of living TrueFalse 12 The operations manager has primary responsibility for making operations system design decisions such as system capacity and location of facilities TrueFalse 13 The word technology is used only to refer to information technology TrueFalse 14 Value added by definition is always a positive number since added implies increases TrueFalse 15 Service often requires greater labor content whereas manufacturing is more capital intensive TrueFalse 16 Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials TrueFalse 17 Specialpurpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs TrueFalse 18 One concern in the design of production systems is the degree of standardization TrueFalse 19 Most people encounter operations only in profitmaking organizations TrueFalse 20 Service involves a much higher degree of customer contact than manufacturing TrueFalse 21 A systems approach emphasizes interrelationships among subsystems but its main theme is that the whole is greater than the sum of its individual parts TrueFalse 22 The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management TrueFalse 23 Operations managers who usually use quantitative approaches are not really concerned with ethical decisionmaking TrueFalse 24 The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework TrueFalse 25 Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions TrueFalse 26 Many operations management decisions can be described as tradeoffs TrueFalse
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