COMS 210 Study Guide - Final Guide: Sigmoid Function, Balanced Scorecard, Lead Time

• School: Concordia University
• Department: Comm. Studies
• Course: COMS 210
• Professor: Melanie Briand

Document Summary

Comm (cid:1006)(cid:1005)(cid:1004) kapla(cid:374) & norto(cid:374)"s theory a(cid:374)d ha(cid:374)dy"s theory. Kapla(cid:374) & norto(cid:374)"s theory: what you (cid:373)easu(cid:396)e is (cid:449)hat you get. A(cid:374) o(cid:396)ga(cid:374)izatio(cid:374)"s (cid:373)easu(cid:396)e(cid:373)e(cid:374)t syste(cid:373) st(cid:396)o(cid:374)gly affects the behavior of managers and employees: no single measure can provide a clear performance target or focus attention on the critical areas of the business. The balanced scorecard includes financial measures that tell the results of actions already taken. Could also measure on-ti(cid:373)e deli(cid:448)e(cid:396)y, a(cid:272)(cid:272)u(cid:396)a(cid:272)y of the (cid:272)o(cid:373)pa(cid:374)y"s delivery forecast: performance and service: ho(cid:449) the (cid:272)o(cid:373)pa(cid:374)y"s p(cid:396)odu(cid:272)ts o(cid:396) se(cid:396)(cid:448)i(cid:272)es (cid:272)o(cid:374)t(cid:396)i(cid:271)ute to creating value for its customers. Have to do with profitability, growth and shareholder value: the balanced scorecard (cid:272)a(cid:374) o(cid:374)ly t(cid:396)a(cid:374)slate a (cid:272)o(cid:373)pa(cid:374)y"s st(cid:396)ategy i(cid:374)to spe(cid:272)ifi(cid:272) (cid:373)easu(cid:396)a(cid:271)le objectives. Must convert operational performance into improved financial performance. One of the paradoxes of success is that the things and the ways which got you where you are are seldom those that keep you there: the sigmoid curve tells the story of life itself.