COMM 212 Final: COMM 212 Final-Prep
14 Dec 2017
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Document Summary
Creative problem solving process: explore the challenge: identify the challenge, gather information and clarify the problem, generate ideas: come up with many ideas to solve the problem, and pick the most. Implement solutions: select and strengthen solutions, and plan how to bring your solution to life and implement it. Ability to analyze and solve complex problems. Rules for sharing open workspaces: don"t hang around, limit chitchat, don"t sneak up on anyone, don"t eavesdrop(secretly listening to conversation) or otherwise spy on others. 1: speak in a soft voice, wear headphones. External communication: communicating externally with customers, suppliers, government, and the public. Functions of external communication: answering inquiries about products or services, persuading customers to buy products or services, clarifying supplier specifications, issuing credit, collecting bills, responding to government agencies, and promoting positive image of the organization. Opportunity to ask questions immediately for clarification. Enables communicators to see facial expressions and hear voice expressions.
