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COMM 222 Midterm Exam Study Guide
Chapter 2: Personality and Learning
How personality influences organizational behavior
The Five-factor model
Locus of control
What is learning? and what people learn in organizations
Social cognitive theory
Operant learning (this includes reinforcement, punishment etc.)
Chapter 3: Perception & Attribution
Components of perception
The perceptual process
Person perception & diversity
Chapter 4: Values, Attitudes & Work Behaviour
What are Values?
Attitudes & Job Satisfaction
The causes and consequences of job satisfaction and organizational commitment
Chapter 5: Theories of Work Motivation
What is motivation and what does it include?
Intrinsic and extrinsic motivation
Expectancy, equity and goal setting
Mclelland’s needs theory.
How does motivation impact work performance?
Chapter 6: Motivation in Practice
Money as a motivator
Job design, job enrichment, & job characteristics model
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Alternative work schedules & work arrangements
(skim pages 203 (linking pay to performance) -212 (skill-based pay)!
Define personality and discuss its general role in influencing organizational behavior
Describe the dispositional, situational and interactionist approach to organizational
behavior and trait activation theory
Discuss the 5-factor model of personality
Describe and discuss the consequences of locus of control, self-monitoring, and self-
Define learning and describe what is learned in organizations
Explain operant learning theory and differentiate between positive and negative
Explain when to use immediate vs delayed reinforcement and when to use continuous
vs partial reinforcement
Define perception and discuss some of the general factors that influence perception.
Describe Bruner’s model of