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Chp10C Notes.docx

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Concordia University
COMM 222

CommunicationI What is CommunicationCommunication is the process by which information is exchanged between a sender and a receiver The sender must encode his or her thoughts into some form that can be transmitted to the receiver The receiver must perceive the message and accurately decode it to achieve understanding Feedback involves yet another communication episode that tells the original sender whether the receiver received and understood the message Effective communication occurs when the right people receive the right information in a timely mannerII Basics of Organizational CommunicationThere are a number of basic issues about organizational communicationA Communication by Strict Chain of CommandWhen communication flows in accordance with an organization chart we say that communication follows along the chain of command or lines of authority and formal reporting relationshipsIninformation flows from the top of the organization toward the downward communicationbottom In upward communication information flows from the bottom of the organization toward the top Horizontal communication refers to information that flows between departments or functional units usually as a means of coordinating effortA lot of organizational communication follows the formal lines of authority shown on organizational charts However the reality of organizational communication shows that the formal chain of command is an incomplete and sometimes ineffective path of communicationB Deficiencies in the Chain of CommandSticking strictly to the chain of command is often ineffectiveInformal Communication The formal chain of command fails to consider informal communication between members This type of communication might not benefit the organization since inaccurate rumours might be spread across the organizationFiltering At times effective communication using the chain of command is inhibited by filtering which is the tendency for a message to be watered down or stopped altogether at some point during transmission Employees use upward filtering to keep negative performance information out of their supervisors hands Supervisors use downward filtering to play the information is power cardTo prevent filtering some organizations have an opendoor policy in which any organizational member can communicate directly with a manager without going through the chain of command Managers may also wish to go outside normal channels if information has broad applicationsSlowness Even when the chain of command relays information accurately it is painfully slow especially for horizontal communication between departments
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