NURS 4050 Study Guide - Andy Biersack, Active Listening, Communication
Document Summary
You"ll have to read chapters 1, 2 and 3 on your own. Most of chapter 2 relates to the stages of the model so that info is already in the table. Communication: the skills of tuning in and actively listening to clients (chapter 3 in trish s book) 3 (4 in trish s book): helpers need to be open minded and help their clients be open to new learning, co-creating outcomes. Visibly tuning in: the importance of empathic presence. Visibly tuning in can help clients with poor communication engage in dialogue. Non-verbal behaviors regulate conversation, communicate emotions, modify verbal messages, provide messages about the helping relationship, give insights into self-perceptions and provide clues that people are not saying what they are thinking. See page 96 (p 75 in trish s book) for a list of non-verbal behaviours. Helpers need to learn to read the language of non-verbal behavior. Part of listening is being sensitive to clients reactions to your behavior.