MGCR 222 Study Guide - Fall 2018, Comprehensive Midterm Notes - Collectivism, Trust Law, Social Identity Theory
MGCR 222
MIDTERM EXAM
STUDY GUIDE
Fall 2018
Lecture 1: Introduction to Organizational Behaviour (OB)
Question: Why study OB? To identify,
understand, and predict how what individuals
and teams do in organizations affects
organizational goals and performance.
Contributing Disciplines to the OB Field:
Formally Defining an Organization
• Organization – a social unit which functions on a relatively continuous basis to
achieve a set of goals
• Organizations could be:
o Long-term project teams
o Student organizations
o Publicly-traded and privately-held companies
o NGOs
o Government agencies, hospitals, and universities
• OB Uses systematic study to build models and complement intuition
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o It assumes that fundamental consistencies underlie our behaviour and
that these patterns can be modeled to understand, predict, and improve
behaviours based on scientific evidence
• “steati stud…
o Bases conclusions on scientific evidence on data gathered under
controlled conditions (where data are measured and interpreted in a
reasonably rigorous manner)
o Improves our ability to accurately understand and predict behaviour,
assuming that behaviour is not random, that fundamental consistencies
underlie behaviour, and that these patterns can be identified and modified
to improve performance
• Some aspects of organizational performance include:
Volkswagen Case
• Video Summary
• Mission – what an organization aspires to contribute to society
• Values – what principles guide a orgaizatio’s atios
• Vision – where an organization would like to be in the
future
• VW Emission Scandal: What Went Wrong?
o VW’s goal as to eoes the orld’s largest
automaker by overtaking Toyota
o Had difficulty in the US market
o VW aditted to istallig a defeat softare
deie to loer EPA eissios i tests
o About 11 million cars are affected
o VW is central to the German economy
Financial
Performance
•productivity
•effectiveness
•efficiency
Social
Performance
•environment
•community
Ethical
Performance
•adhering to
norms and
regulations
Satisfaction of
Stakeholders
•customers
•citizens
•employees
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
To identify, understand, and predict how what individuals and teams do in organizations affects organizational goals and performance. Behave: what the company wants to be, what the competitive game plan will be, objective (ends), domain (scope), and advanatge (means, how the company will monitor and implement that plan. In more uncertain and turbulent environmental conditions, a more flexible approach to organization was required for success. 1801: eli whitney, public demonstration of mass production (assembly line) 1832: charles babbage, inventor of one of the earlies forms of the mathematical computer, published a treatise advocating a scientific approach to organization and management and emphasizing the importance of planning and an appropriate division of labour. Unity of command: an employee should reveive orders from one and only one superior. Span of control: the number of people reporting to one superior must not be so large that it creates problems of communication and coordination.
