COLLAB 2N03 Study Guide - Final Guide: Communication Problems, Interpersonal Communication, Performance Appraisal

• School: McMaster University
• Department: Collaborative
• Course: COLLAB 2N03
• Professor: teal

Document Summary

Communication: the process by which information is exchanged between a sender and a receiver. Interpersonal communication: involves exchange of information between people. Also a part of receiver is feedback: assistant sends the manager a copy of the order. Effective communication: when the right people receive the right information in a timely manner. Chain of command: refers to the lines of authority and formal reporting relationships in an organization. Within a strict chain of command, information flows up to and then down from a common manager: downward, info comes from top of organization to bottom. Ceo manager supervisors: upward, flows from bottom to top ie. Tendency for a message to be watered down or stopped during transmission. Sales exec writes down a lot of stuff sales manager decreases info info gets further reduced by the time it reaches director of sales: slowness. Very slow mainly for horizontal communication b/w departments.