CMST 1A03 UHC Chapter 7 Notes

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Department
Communication Studies
Course
CMST 1A03
Professor
Terry Flynn
Semester
Fall

Description
Lecture 21: UHC Chapter 7 (November 22 ,2013) Interpersonal Relationships -Personal Relationships -Professional Relationships The chaptertalksto usabout the essence ofourrelationshipconflicts. Conflict arises because each of ushasindividual, personalneeds. Isit worth the effortto engage in havingaconflict communication? Ex.Dealing with your annoying sister vs.dealing withyour dorm roommate Communication Climates -Confirming messages  Recognition  Acknowledgement  Endorsement -Disconfirming messages  Disagree  Ignore  Belittle Communication Spirals -Positive spirals  Leadsto more reinforcing relationships -Negative spirals  Leadsto worsening relationships Confrontational acts -Criticism,hostile questions,fault-finding Conciliatory statements -Escalatory Conflict Spirals -De-escalatory Conflict spirals Negative spiralshave consequences
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