COMMERCE 1BA3 Study Guide - Midterm Guide: Punctuated Equilibrium, Thermostat, Social Loafing
24 Jan 2018
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Chapter 1 pg 4 to 25, 7 questions. School of thought (scientific management, bureaucracy, maslow and which school of thought he belongs to) Roles managers, trends and issues relating to managers today. How one looks at people and themselves (social identity theory) Locust of control, self esteem, self evaluation, effectiveness. Reflections on how personality and ob overall relate to distress. Generational differences certain traits (cid:523)gen y, gen x (cid:524) Chapter 5, 6 and 2 for motivation, 26 questions. Reinforcement theory: content (4 theories: maslow, etc. ), cognitive (expectancy, equity and goal setting), context (reinforcement, job design (job enlargement, enrichment theory)) Job satisfaction -> determinants, 3 types of commitments, consequences. Knowing the different components of the model (sender and receiver) Barriers to communication, non verbal communication, waterline, mum effect, conflicting role effects. Cross cultural communication, differences in languages, etiquette. What causes someone to make a rational decision. Chapter 11 individual decision making pg 386-400, 9 questions.
