COMMERCE 1BA3 Study Guide - Corporate Social Responsibility, Cultural Intelligence, Social Identity Theory

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Emad Mohammad

Document Summary

Thermostat equation: current state: where are we, desired state: where do we need to be, measure the change of the gap and close the gap, measure the change and start all over. Situation (s) + thinking (t) = response (r) Situation: blocks that affect behavior (ex. death/illness of a loved one, being fired) Thinking: how you think determines how you behave. Why is the current organizational structure effective for this division and not for another: manage: close the gap and measure the change (implementing, taking action) Notion of prepotency: lower order needs must be fulfilled before higher order needs (cannot move to the next level on maslow"s hierarchy of needs until the previous level is satisfied) We have a solid track record of economic csr because the promises we made to shareholders we have delivered/achieved: legal: can also deliver legal csr.