COMMERCE 1BA3 Study Guide - Job Satisfaction, Online Chat, Espn Bottomline

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: Carolyn Capretta

Document Summary

Communication-the process by which information is exchanged between a sender and a receiver. Thinking: purchasing manager says to herself i think we"re getting short on a-40 . Effective communication-communication whereby the right information in a timely manner. Chain of command-lines of authority and formal report relationships. Downward communication-information that flows from the top of the organization toward the bottom. Upward communication-information that flows from the bottom of the organization toward the top. Horizontal communication-information that flows between departments or functional units, usually as a means of coordinating effort[when two people from two different departmen ts in an organization have to communicate with each other] -----directives and instructions usually pass downward through the chain of command, and ideas and suggestions pass upward. Informal communication-fails to consider informal information between members. it might spread unsavory, inaccurate rumors across the organization. Filtering- the tendency for a message to be watered down or stopped during transmission.