COMMERCE 2OC3 Study Guide - Midterm Guide: Central Tendency, Iso 9000, Flowchart
9 Nov 2017
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Operations management midterm 2 review (chapters 5, 6, 6s) Product decision: the selection, definition, and design of products. Product-by-value analysis: a list of products, in descending order of their individual dollar contribution to the firm, as well as the total annual dollar contribution of the product. Quality function deployment (qfd): a process for determining customer requirements ( wants ) and translating them into attributes (the hows ) that each functional area can understand and act on. House of quality: a part of the quality function deployment (qfd) process that utilizes a planning matrix to relate customer wants to how the firm is going to meet those wants. Product development teams: teams charged with moving from market requirements for a product to achieving product success. Concurrent engineering: use of participating teams in design and engineering activities. Manufacturability and value engineering: activities that help improve a product"s design, production, maintainability, and use.
