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COMMERCE 3S03 Chapter Notes - Chapter 5: Cue Card, High TechExam


Department
Commerce
Course Code
COMMERCE 3S03
Professor
Frances L Tuer
Study Guide
Final

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1. 5 P's for
effective
presentations
- Prepare: if given the opportunity. Clarity of
purpose and who is your audience. What
do they know and what they want to know.
Don't insult their intelligence
- Practice: don't practice to the point where
it's memorized and you forget the emotional
part (tone/delivery). But never stand there
with a cue card reading off of it.
- Personalize: it got to be you. Speak to
them (you). The way you say things.
- Pace: what are you going to tell me? Less
is more. Make sure there's time for questions.
Think about timing
- Polish: imagery and stories. Given
examples and background stories so they
remember key ideas.
2. Advantages of
High Channel
Richness
- it is personal, two-way, with fast feedback
3. Advantages of
Low Channel
Richness
- it is a permanent record of what is being
said
- Premeditated so there has been thought
put in to whether or not it is appropriate,
conveying the proper message etc.
- Easy to disseminate
4. Art of
Persuasion
- Establish Credibility : credibility is based
on your knowledge and expertise as well as
your ability to relate to others!
- Build Goals on Common Ground
- make the position compelling to others ;
make and emotional connection
- Compelling - people would want to open
their mind to what you're saying. Be
interesting and stimulate
- you don't need to have expert knowledge,
you just need to ave more experience than
them
5. As a manager
what will you
spend 80% o
you time
doing?
Communicating with others
6. Assume
Persuasion Is a
One-Shot
Effort.
Rather than being a one-time event,
persuasion is a slow and frequently difficult
process
- Give and take.
- It's about tone and credibility
7. Communicating
tips
- use "I" statements : ex. i get really
frustrated when you're blocking my drive
way all the time
-Sticks to facts than judgements : eg. dont
say 'you're inconsideate'
-Be clear, specific, and direct in your
requests - E.g. in the future can you have
extra keys available so I can move it myself.
o Marshmallows are scared to do this step.
You have to ask to get what you
want
- the better you can balance these 3 things
the better outcome you will have
8. Communication
Model
sender receiver
- About choices
- What's the message you want to send
- How's it going to be interpreted
- Encode the message (verbal/nonverbal)
- Channel in which you'll give your
message (e.g. email)
- Its not communication until it goes
through
- You need people to interpret the message
like how you intended it to but sometimes it
doesn't get read the way you want it to.
9. Congruence is your communication congruent to what
you're doing. You need
feedback from other people because you
can't see yourself.
10. Continuum of
Channel
Richness
Exhibit
issues of choosing a particular channel
low channel richness, to high channel
richness
HIGH
- face to face communication
- telephone
- Electronic Messages
- Letters and memos
- Reports/Bulletines
LOW
3S03 - Chapter 5 : How Managers Communicate
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