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Final

COMMERCE 3S03 Chapter 4: Chapter 4Exam


Department
Commerce
Course Code
COMMERCE 3S03
Professor
Frances L Tuer
Study Guide
Final

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1. 7 Steps to
Squash Your
Creativity
1. Seek the "correct" answer
2. Be an "expert"
3. Always think logically.
4. Stay in your comfort zone
5. Follow the rules
6. Fear failure - huge issue in orgs/students. It
holds us back. Risk averse. Need a support
system
7. Think "I'm not creative"
2. Adaptation expand on and improve status quo.
Incremental solution
- Taking baby steps by adaptation is good if
you don't know how its going to work out.
If you only think of adaptation then your
solutions will be too small
3. Common
Mistakes to
Problem
Solving
1. Getting trapped in the status quo; using the
same solution because thats what we are
used to
2. Justify previous solutions - escalating
commitment
3. Being overconfident
4. Innovation challenge status quo and create radical
breakthroughs. Breakout and put something
that's new out there as a solution
Think with innovation - because you can
always come back
5. Problems
Managers
Face
Problem : exists whenever a discrepancy
exists between desired performance and
actual performance
o A manager's primary job is to solve
problems!
6. Problem
solving
is the process of taking corrective action to
meet goals and achieve desired outcomes.
7. Stage 1:
Define the
Problem
One of the Stages in the Problem-Solving
Process, p. 159
Define the Problem -Recognize you have a
problem and diagnose it to the
root cause
8. Stage 2:
Select a
Response
One of the Stages in the Problem-Solving
Process, p. 159
Select a Response - determine alternatives
9. Stage 3: Execute a
solution
One of the Stages in the Problem-
Solving Process, p. 159
choose the option depending on imp
criteria
10. Stages in the
Problem-Solving
Process, p. 159
Stage 1: Define the Problem
Stage 2: Select a Response
Stage 3: Execute a solution
11. Techniques to
Improve Problem
Solving, p. 164
1. Define the problem better - root-case
analysis
2. Selection techniques - Way to come
up with diff alternatives; brainstorming,
debates, creativity
3. Execution techniques- What do you
do afterwards that would help. Action
review.
3S03 - Chapter 4 : Creative Problem Solving
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