COMMERCE 4BE3 Study Guide - Quiz Guide: Motivation, Vitality Curve, Reward System

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Ch 10 MindTap
1) Which statement best describes performance appraisal systems?
a. They have a high degree of validity and reliability.
b. Both managers and employees have expressed a high level of dissatisfaction with them.
c. They tend to be seen by employees as a good reflection on their performance.
d. They tend to be valid but unreliable.
2) Marie, a manager at a local pharmacy, has very strong interpersonal skills which tend to
outshine other areas of her performance that require improvement. As a result, her manager
tends to give Marie "exceptional ratings." What perceptual error is likely impacting her
performance result?
a. harshness effect
b. central tendency error
c. similarity effect
d. halo error
3) Which effect best explains why an average job candidate, interviewed after an extremely
weak applicant, can receive a better evaluation than deserved?
a. contrast
b. halo
c. similarity
d. recency
4) A manager with 250 direct reports provides high ratings to all employees in her division
because she feels she is a great manager. Which statement provides a likely explanation for
her behaviour?
a. The manager finds it hard to defend poor ratings.
b. The company uses a forced distribution method.
c. The company is concerned with maintaining positive relationships.
d. The manager wants to capture a fair share of available merit pay for her division and herself.
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5) With which method do appraisers use a numerical scale to rate employees on a series of
characteristics?
a. forced distribution
b. behavioural observation scales
c. behaviourally anchored rating scales
d. graphic rating scale
6) In what specific circumstances are field reviews an appropriate performance management tool?
a. when the individual conducting the evaluation is the immediate supervisor
b. when the behaviour being observed can be measured in a short time frame
c. when the behaviour being observed is fairly complex
d. when the activity being observed is associated with complex mental processes
7) The process of assessing the overall performance levels of individual employees occurs
when employees who receive the highest scores in a performance appraisal system are in
fact the highest performers. This is called performance appraisal reliability.
a. True
b. False
8) What is a disadvantage of 360-degree feedback systems?
a. They can be complicated to set up.
b. They are less credible to the recipient.
c. They do not work well in high-involvement organizations.
d. They work better as a basis for merit pay than for feedback purposes.
9) According to research, employees that are low performers are usually blissfully unaware
of their performance and tend to be oblivious to feedback.
a. True
b. False
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