SOCIOL 2SS3 Study Guide - Final Guide: Impression Management, Creative Class, Outsourcing

• School: McMaster University
• Department: Sociology
• Course: SOCIOL 2SS3
• Professor: Dr. Jessica Braimoh

Document Summary

Service work is a component of a job may not have the entire duty of a job. Service work is more performative (goes back and forth), gives more communication, more likely to receive criticism, the customer may have more control in service work than any other forms of work. Perishability (service work cannot be stored) something that continues to happen aka you cant put a haircut in the fridge. Variability (of service recipient expectations and actions) always changing, you don"t know what to expect form the customer. Inseparability (of the service recipient from the service process) An attention to: the worker-service recipient relationship as a way of learning about the broader organization work. For example: the labour process (what does work look like and entail), division of labour (who is doing what), and the control of work (authority): how managers and supervisors are controlling the work system. Arlie r. hochschild draws on three discourses.