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ADMN2307 Study Guide - Italians In France, Individualism

Administrative Studies
Course Code
Colline Terry

of 4
Chapter 2 - Why Soft Skills Matter
Employers want people with
Proven team skills
Stronger verbal and written skills
Excellent interpersonal, organization, and team skills
Interpersonal and communication skills
Good people skills, superior communication skills, ability to work well with diverse teams.
Why Teamwork Works
Better decisions
Faster response
Increased Productivity
Greater “buy-in”
Less resistance to change
Improved employee morale
Reduced risks
Virtual Teams
Work interdependently with shared purpose across space, time, and organization
boundaries by using technology.
May be local or global
View work as what you do rather than a place you go
Benefit from shared views and skills
Four Phases of Team Development
1. Forming
2. Storming
3. Norming
4. Performing
Positive Team Behaviour
Team players
oSet rules, abide by them
oAnalyze tasks, define problems
oContribute information and ideas
oShow interest, listen actively
oEncourage members to participate
oSynthesize points of agreement
Negative Team Behaviour
Team Haters
oBlock ideas of others
oInsult and criticize
oWaste the group’s time
oMake inappropriate comments
oFail to stay on task
oWithdraw, don’t participate
How to Resolve Conflict: Six Steps
1. Listen
2. Understanding other points of view
3. Show you care about relationship
4. Look for common ground
5. Invent new problem-solving options
6. Reach an agreement based on what is fair
What Makes a Team Successful?
Small, diverse group
Agreement on purpose and procedures
Ability to confront conflict
Good communication techniques
Collaboration rather than competition
Acceptance of ethical responsibilities
Shared leadership
Meetings Duties of Meeting Leader
Arrive early
Be prepared
Give credit to others
Express your views in meetings
Complete tasks given on time
Be respectful
Chapter 3 Intercultural Communication
Communication Style
High-Context and Low- Context Cultures
High Context