COMM 151 Study Guide - Midterm Guide: Conscientiousness, Hawthorne Effect, Satisficing

• School: Queen's University
• Department: Commerce
• Course: COMM 151
• Professor: Christopher Miners

Document Summary

Social inventions for accomplishing common goals through group effort. Attitudes and behaviours of individuals and groups in organizations. Programs, practices, and systems to acquire, develop, motivate, and retain employees in organizations. Important: makes a difference, predicting, explaining, managing. Art of getting things accomplished in organizations through others. Translating principles based on the best scientific evidence into organizational practices. Using research to determine the optimum degree of specialization and standardization of work tasks. Functional foremanship = supervisors specialize in different functions. Research conducted in the 1920s/1930s at the hawthorne plant of western electric near. Chicago that illustrated how psychological and social processes affect productivity and work adjustment. Critique of classical management and bureaucracy that advocated management styles that were more participative and oriented toward employee needs. Approach to management that recognizes that there is no one best way to manage, and that an appropriate management style depends on demands of the situation. Informational = various ways managers receive and transmit information.