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Study Guide

[COMM 151] - Final Exam Guide - Comprehensive Notes fot the exam (38 pages long!)


Department
Commerce
Course Code
COMM 151
Professor
Christopher Miners
Study Guide
Final

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Queen's
COMM 151
FINAL EXAM
STUDY GUIDE

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Readings
CH
CH
PowerPointNotes
ReiewofHistoryofOrganizaonalBehaiour
• Turnofthcent
• Goodsproducedyskilledcrasen
• Accuulaonofresourcesandtechutlaourproducitywaslow
• Earlys
• Rapidindustrializaon&factorywork
• Scienficanageent/Tayloris
• Adocatedfor:
. Highdegreeofspecializaon
. Rounizedprocedures
. Decision‐akingtoupperanageent
• Cons:
• Nointernalinnoaonduetolackofcreaity
• Lowerllanageentdonothaeopportunityto
counicateregardingconsuerpreference
• Workisoring&repee;eentuallyproducity
decreases
• s‐s
• HR:"whatsocialfactorsinfluenceehaiourofworkers?"
• Hawthornestudiesoneffectsofinterenonsonperforance
• Today
• ConngencyApproach
• Nooneestwaytoanage
• Whatconstutesappropriateanageentdependsonsituaon
Moaon
Moaon=theetenttowhichpersistenteffortisdirectedtowardagoalp.

• MoaonVideoCase:
PeksFleiilitGoth
• Casualdress
• Addionalacaone
• Saacalsetended
leaetoorgstoiproe
skillsets
• Onsitedaycare
• Beer
• Massages
• Flee
• Less
superision
• Josharing
• Telecoung
• Career
progression/anageent
• Educaon
• Challengingwork
• New,differenttasks
EuitTheo=eployeescopareinputstheyinestinajo&outcoes
theyreceiefrojotoinputsandoutcoesoftheirworkersp.‐
GoalSengTheo=Eployeesareoatedtoaaingoalswhenthose
goalsare:p.‐
• Specific
• Challenging
• Opallychallenging‐goalsshouldeaoewhatyouare
currentlycapaleofdoing,utnotridiculouslyhigh
• SMARTgoals
• Goalsareosteffece…
• whenacceptedyworkers
• whenworkersareacelyinoledinsengthe
• Withfreuentfeedack
MoaonJoCharacteriscsModel
Seechartin…
p.‐
5CoeJoChaateiss
• Skillariety
• Freedo&scopetocreate&applyskillsets;arianceoftasks
• Taskidenty
• Etenttowhichyoucopleteasinglepieceofworkfrostartto
end
• Tasksignificance
• Ipactone'sworkhasonotherpeopleinside&outsidetheorg
• Autonoy
• Degreeofindependenceinthework;fleiility
• Feedackfrojo
• Construcecricistohelpunderstandprogressrelaetogoal
• Theorethesejocharacteriscsarepresentinjo,theorecrical
psychologicalstatespreailsinthejo;inturn,theoreaccoplished&
sasfiedyoufeelwiththeworkyoudo.
151 Week 2.1: Motivation and Job Performance
Wednesday,January, :PM
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PiniplesofJoDesignCoeJo
Chaateiss
Inoled
. Coinejosenalingworkertoperforenrejo Taskidenty
Skillariety
. Estalishclientrelaonshipsallowingproidersofa
sericetoeettherecipients
Tasksignificance
Taskidenty
Feedack
Skillariety
. Allowgreaterresponsiilityandcontroloerwork Autonoy
GroupProject
• Preparethoughul&well‐organizedeoaddressedtoCOOofPrintzhof
Press,Ms.RoinAsh
• AnalysisofprolescontriungtoPrintzhofPress'slowresponseto
changesinhighereducaonpulishingarket
• Recoendedcourseofacon
• CasefoundinCasePackage
• Useinsightsgainedfrotopicscoered
• Bespecific:tellCOOeactlywhatshouldedone,when,andywho
• TakeintoconsideraonallenefitsandliitaonsassociatedwCOO's
posion,andwithPrintzhofPress
• Gradedependsonhoweffecelyyou…
• Analyzesituaondescriedincase
• Eplainandjusfyrecoendedcourseofacon
• AddionalinfoonSyllaus
• Eaplesonwesite
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