151 Midterm Notes
1. Dealing with Richard Millar
Rebecca Olson handles a harassment case
-Rebecca tries to keep the case quiet and confidential after forcing Richard to
resign when in fact his situation could have been much worse. She handles it
the best she could and Richard is treated very well. Too long, bad ending
media, harrasements. Thoughtful planning
2. The new product launch
Whether to share credit with a subordinate?
-Share the credit. It is the ethical thing to do, and there will be other
opportunities for you to shine.
3. Should I tell the truth?
London banker wonders about making a speech
-Should not bash the company as this could hurt chances of future
employment. Always important to be classy and poised. Other ways to
4. Dear Lucy
Some FT advice for a reluctant promotion-taker
-She doesn’t think she is ready for the promotion, scared to fail
-FT is none conventional and tells her its okay to say no, however she may
infact be qualified for the position and may regret missing out in the future or
may be happy for sparing herself the angst
5. The Winnipeg case
Paul is bringing Robert to Peter’s banquet
-Peter should be aware of Pauls feelings and respect his life choices however
it will be important to be aware of who he sits beside, and notify people
6. The speechwriter
What to do about getting credit
-Boss may be stuck or may be rising. May have aspirations or may be content
7. Janice Donovan
Donald Byrd introduce the new CEO
-Although she is given no respect, she rebounds very well. Will prove herself
over time, slowly tries to build relationships with team. Important to have
the ability to think on your feet, keep composure.
8. Tina Babcock Tina arrives by limousine and cleans house
-Although she is obviously searching for power and respect and is slightly
harsh in doing so, often companies who need a turn around need someone
Sealing the barrel after the carcinogens are out
-He doesn’t act because he said the carcinogens were already out, it wasn’t
his responsibility for the potential harm that was caused, and he did not want
to limit his career or his company.
10.Worried in Vancouver
To take a promotion or turn it down?
-Turn it down. Find a non work issue as a reason not to take the promotion.
Happiness is sometimes more important than career advancements
Brian the client lunges at Susan the consultant
-Ask for more challenging work, say you have advanced as far as you can on
this case and slowly guide replacements for the first little while until client is
12.Stitch in time
Kerry says Building B is 80% done
-Kerry has his reputation to worry about
An ad executive does not get the coffee
-A women needs to be assertive and confident in their role, therefore, I would
politely get the coffee but also introduce myself and my position
14.My first real job
Her boss asks how a project is going
- At this point, it is important to be honest but also have a plan of action of how
you will catch up and complete the project in face of the barriers.
15.My Teflon® boss
Your boss doesn’t back you up on policies
-Difficult to take the blame, be thrown under the bus. Talk to boss again, talk to
supervisor, and if all else fails quit. No use being miserable.
16.Dating my manager
Your colleague is paid more than you
-If you are happy, why sweat it? It didn’t matter as much before you found
out about the colleague. Perception
-Mindfulness, Mindlessness and Impression Management
Cialdini, Chapter 1, Weapons of Influence
Click, whirr, Langer’s photocopying mindlessness
-People will buy things when marked on sale. Expensive = good
-Mother turkey will nurse a pole cat (preditor) as long as it hears the “Cheep
cheep” noise that its babies make. Fixed action patterns, do without thinking.
-Using the photocopier for no real “reason”
-Mental shortcuts in everyday life, pay less attention when we expect things
-More attention when we don’t expect, or event is unusual
-Saves us time and energy but makes us vulnerable to profiteers, increased
chances of error and bad perception
-Perception – buy a suit first, sweater second. Sweater seems insignificant,
-People are more likely to deal with information in a controlled fashion when
they have both the desire and the ability to analyze it carefully
Hi, call me
Stanley plays horseshoes with Mr. Marsh at the company picnic
-arrogant towards Mr. Marsh, does not realize who he is. Mindlessness,
egocentric, falsify impression management
The power of positive thinking
Stanley learns to insulate with Expandrium
-Stanley lies on the companies behalf. Mindfulness of the companies
reputation and goals. Wants the company to be well perceived. Impression
management, whats good for the company
Cleanliness is next to …..?
Stanley shows Lesley the importance of a dirty manual
-Example of the companies mindlessness. They don’t bother to truly monitor,
they assume a dirty manual = hard work.
Look of a winner
Stanley’s Army coat at HQ/mid-management flannel shirt
-Impression Management, want to be perceived as successful, reflects in
what you wear. Mindlessness when people judge others by their appearance
and not about their actual competencies and capabilities
“Hi, sweetie …..”
Lesley fixes the machine and Chuck Toole the supervisor as well
-Struggle to prove her competence. Wants to have good impression on
people, wants acceptance and approval. People are impressed although they
may not like her. Lesley must go above and beyond to earn credit/respect.
The Locked Door
On not having full access to our thinking -Snap judgements on past experiences. Unconcious
-Walking slowly after a lot of negative words. Not interrupting after calming
-Daters don’t actually know what they are looking for. Make snap judgements
that and mindless when in head have fabricated a mindful image of the
-Unconciously pick up on a solution for the ropes. We learn by example. Often
we are ignorant but refuse to admit it.
When Steve becomes Stephanie
Worries when a sales director announces upcoming gender change
-Steve has been successful at the company. Will be a process before he is a
woman. Clients are conservative, colleagues may not accept. Perception of
him will change. Company will be worried about impression management of
their company. Should probably separate Alex and Steve, find another
partenership for them both. Transfer clients once change has been made. He
is a valuable employee and his lifechoices should be respected.
-Bounded rationality: limited in our ability to process information – there is just too
much to know and we have a hard time processing it
-Information asymmetry: information is unequally distributed – some know more
-Often fall for the tricks of impression managers due to bounded rationality,
information asymmetry and mindlessness.
-Everyone is motivated to be liked, but this can lead to stretching the truth
-Information is worded a certain way to strategically manage impression however it
may be far from the truth. Find ways to look attractive
-Achievement is rewarded by promotion, we believe we will climb the latter some
day therefore we are okay with hierarchies. Myth that the only thing that counts
towards promotion is performance. Superiors>subordinates
-Symbols are important. They signify achievement, status. Ex: Larger office.
-Earned status is different from ascribed status. Some people are born with a status
due to race, religion, family ect.
-People start to behave the way we expect them to behave
-Communication is used to get people to believe certain things, supports the
structure and authority of an organization, however it can be misleading.
-What we “know” about the organization often comes from symbols and status
-Beliefs, attitudes and motives all reinforce the companies belief system and status
hierarchy that is the leadership of the organization
Cat in the hat
Lesley gets the coffee and wishes she had worn a hat
-Important to set yourself apart from other women. Make it known of your
status, manage your impression actively. As I recall
Ted gives a revised account of the CATCHUP goals
-Gives false impression of himself and who he hired. Wants to protect his
reputation because he invested in this individual.
Ben works very hard to help Coolie Bell reach the top
-Cooley will make it due to his status. He pulls his weight because of his
status he had to help him keep his impression as he is not capable.
Stanley learns about the meanings of desks and offices
-He is worried people will devalue him because he does not have a big office
yet he is on the management floor. Right away, he will not be valued because
of his status.
Dressing up prestige-poor IPOs
-Want to have prestigious affiliates in order to get a higher IPO. Want to
manage the impression others view of the company. Makes seem more
-Difficult for startups. The rich get richer.
-Snowball: If seen as prestigious, this attracts higher level affiliates since
people want to be seen with people like them. As urgency increases near the
end of the year, more executives are hired to dress up the company. The
urgency results in scarcity. In order for lower statuses to attract the
prestigious affiliates they will have to pay a much higher premium
- Their focus (“dependent variables”) is on the number of high prestige
executives and directors hired and the price they paid for them
-Among the predictors (“independent variables”) are: Control variables
(variables you are not really interested in but which are likely to affect the
dependent variables), the preexisting prestige of the start-ups and the
Being good versus looking good
Business School rankings as quality
-Once a school is seen as prestigious or non prestigious it often remains that
way. Ressources are often used to improve image
-Falling rankings, carefully worded in order to still appear successful.
-Higher rankings means can charge more money for tuition
-Pseudo actions don’t actually add to the school but they appear to increase
rankings. Schools imitate higher ranked schools to be like them –
Bill has to decide about promoting Sid
-can promote him and reduce the risk by having him work with other
consultants. Monitoring, feedback, partnered with someone, probationary,