COMM 151 Study Guide - Midterm Guide: Hawthorne Effect, Scientific Management, Employee Engagement

• School: Queen's University
• Department: Commerce
• Course: COMM 151
• Professor: Christopher Miners

Document Summary

1: organizational behaviour and management: organization: a social invention for accomplishing common goals through group effort. Social inventions: o(cid:396)ga(cid:374)izatio(cid:374)s" esse(cid:374)tial (cid:272)ha(cid:396)a(cid:272)te(cid:396)isti(cid:272) is the (cid:272)oo(cid:396)di(cid:374)ated p(cid:396)ese(cid:374)(cid:272)e of people, not things, ob focuses on understanding people and managing them to work effectively. Group effort: accomplishments are based on a group effort, organizations depend on interaction and coordination among people to accomplish their goals, must get people to practise effective team work. Organization behaviour: the attitudes and behaviours of individuals and groups in organizations, how to structure organizations more effectively and how events in their external environments affect organizations. If you want to know why employees become committed to an organization and what motivates them to work hard (also useful) Learning the reasons for behaviours: ob includes interesting examples of success and failures. Ob is important: ob has a profound impact on people effects on employees, investors consumers and other stakeholders, helps everyone how to be more effective as managers, employees and customers.