COMM 251- Midterm Exam Guide - Comprehensive Notes for the exam ( 14 pages long!)
11 Oct 2017
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Document Summary
Understanding, explaining and improving attitudes and behaviours of individuals within an organization. Resource based view argument that rare and inimitable resources help rms hold a competitive advantage. Rule of 1/8 the belief that 12% of organizations will do what is required to build pro ts by putting people. Methods of knowing experience intuition authority science. Takeaways: organizational behaviour studies the behaviour and attitudes of individuals, 2 primary outcomes in ob are job performance and organizational commitment. Employee behaviours that contribute either positively or negatively to the accomplishment of organization goals. Employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Habitual responses by employees to predictable tasks. Thoughtful responses by an employee to unique or usual tasks. Ideals or physical outcomes that are both novel and useful. Job analysis a process by which an organization determines requirements of speci c jobs citizenship behaviour counterproductive behaviour.
