BLG 143 Study Guide - Final Guide: Software, Trojan Horse, Customer Service Training

16 views52 pages

Document Summary

Advertise to communicate promotional messages to targeted audiences. Analyze company resources to ascertain policies and procedures. A set of policies are principles, rules, and guidelines formulated or adopted by an organization to reach its long-term goals and typically published in a booklet or other form that is widely accessible. Policies and procedures are designed to influence and determine all major decisions and actions, and all activities take place within the boundaries set by them. Procedures are the specific methods employed to express policies in action in day-to-day operations of the organization. Is their plan realistic for restaurant 95?participant demonstrates and adheres to the following policies and procedures as stipulated in the case study: Does the student: customers can make special orders for an extra fee; and, when signing an order form, customers are told that the delivery date can fluctuate 7-10 business days.