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GMS200 Notes for Exams (All assigned chapters)

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Department
Global Management Studies
Course
GMS 200
Professor
Jian Guan
Semester
Fall

Description
GLOBALMANAGEMENTSTUDIES Chapter1 Intellectualcapitalisthecollectivebrainpowerorsharedknowledgeofaworkforce Knowledgeworkerissomeonewhosemindisacriticalassettoemployers Globalizationistheworldwideinterdependenceofresourceflows,productmarkets,and businesscompetition N Thisprocessasdescribedasoneinwhichimprovementsintechnologycombinewith thederegulationofmarketsandopenborderstobringaboutvastlyexpandedflowsof people,money,goods,services,andinformation WorkforceDiversitydescribesdifferencesingender,race,age,ethnicity,ableHbodiness, religiousaffiliationandsexualorientationamongworkers N Byvaluingdiversity,organizationscantaparichtalentpoolandhelpeveryonework totheirfullpotential N AnalogyoftheIrishShamrock o Oneleafarethecoreworkers.ThesefullHtimeemployeespursuetraditional careerpaths o Secondleafarecontractworkers.Theyperformspecifictasksasneededby organizationandarecompensatedonafeeHforHservicesbasisratherthanbya continuingwageorsalary o ThirdleafarepartHtimeworkershiredonlyasneededforonlythenumberof hoursneeded Prejudiceisthedisplayofnegativeirrationalattitudestowardwomenandminorities Discriminationactivelydenieswomenandminoritiesthefullbenefitsoforganizational membership Glassceilingeffectistheaninvisiblebarrierlimitingcareeradvancementofwomenand minorities Ethicssetmoralsstandardsofwhatisgoodandrightinonesbehaviour CorporateGovernanceisoversightofacompanysmanagementbyaboardofdirectors Organizationisacollectionofpeopleworkingtogetherinadivisionoflabourtoachievea commonpurpose N Allorganizationsshareabroadpurpose,providingusefulgoodsorservices.Eachone shouldreturnvaluetosocietyandsatisfycustomersneedsinordertojustifyits continuedexistence.Aclearsenseofpurposethatistiedtoqualityproductsand customersatisfactionisanimportantsourceoforganizationalstrengthand performanceadvantage Opensystemorganizationsinteractwiththeirenvironmenttotransformresourcesinto productoutputs 1 www.notesolution.com N TheexternalenvironmentisacriticalelementintheopenHsystemsviewoforganization. Itisbothasupplierofresourcesandthesourceofcustomers.Feedbackfromthe environmenttellsanorganizationhowwellitsdoing N Thenotionofvaluecreationisveryimportant.Ifoperationsaddvaluetotheoriginal costofresourceinputs,then1)abusinessorganizationcanearnaprofit,2)anonHprofit organizationcanaddwealthtosociety. N Valueiscreatedwhenanorganizationsresourcesareutilizedintherightway Productivityisthequantityandqualityofworkperformance,withresourceutilization considered Performanceeffectivenessisanoutputmeasureoftaskorgoalaccomplishment Performanceefficiencyisaninputmeasureofresourcecostsassociatedwithgoal accomplishment Change N Beliefinhumancapital:demandsoftheneweconomyplacepremiumsonhigh involvementandparticipatoryworksettingsthatrallytheknowledge,experience,and commitmentofallmembers N DemiseofcommandHandHcontrol:traditionalhierarchalstructureswithdoasIsay bossesareprovidingtobeslow,conservative,andcostlyfortodayscompetitive environments N Emphasisofteamwork:todaysorganizationsarelessverticalandmorehorizontalin focus;theyareincreasinglydrivenbyteamworkthatpoolstalentsforcreativeproblem solving N PreHeminenceoftechnology:newopportunitiesappearwitheachnewdevelopmentin computerandinformationtechnology;theycontinuallychangethenewway organizationsoperateandhowpeoplework N Embraceofnetworking:organizationsarenetworkedforrealHtimecommunicationand coordination,bothinternallyandexternallywithpartners,contractors,suppliers,and customers N Newworkforceexpectations:anewgenerationofworkersbringstotheworkplaceless toleranceforhierarchy,moreinformality,andmoreattentiontoperformancemerit thattostatusandseniority N Focusonspeedinbusinessthosewhogetproductstomarketfirsthaveanadvantage, andinanyorganizationworkisexpectedtobebothdonewellandtimely Managerisapersonwhosupportsandisresponsiblefortheworkofothers N Anymanagerisresponsiblenotjustforhisorherownworkbutfortheoverall performanceandaccomplishmentsofateam,workgroup,department,oreven organizationasawhole 2 www.notesolution.com N Everymanagersjobthusentailsakeyresponsibility,tohelpotherpeopleachievehigh performance.Thosepersonsworkingwithandreportingtomanagersarethecritical humancapitaluponwhoseintellectsandeffortstheperformanceofanyorganizationis ultimatelybuilt TopManagersguidetheperformanceoftheorganizationasawholeorofoneitsmajorparts N Theypayspecialattentiontotheexternalenvironment,arealerttopotentiallongHrun problemsandopportunities,anddevelopappropriatewaysofdealwiththem N ThebesttopmanagersarefutureHorientedstrategicthinkerswhomakedecisionsunder highlycompetitiveanduncertainconditions.Theyareabletoscantheenvironment, createandcommunicatelongHtermvision,andensurethatstrategiesandobjectivesare consistentwiththeorganizationspurposeandmission MiddleManagersoverseetheworkoflargedepartmentsordivision N Deans,clinicdirectors,divisionmanagers,plantmanagersetc. N Theyworkwithtopmanagersandcoordinatewithpeerstodevelopandimplement actionplanstoaccomplishorganizationalobjectives.Theymustbeteamorientedand abletoworkwellwithpeoplefromallpartsofanorganization ProjectManagerscoordinatecomplexprojectswithtaskdeadlines TeamleadersorsupervisorsreporttomiddlemanagersanddirectlysupervisenonHmanagerial workers LineManagersdirectlycontributetotheproductionoftheorganizationsbasicgoodsor services N Thepresident,retailmanager,anddepartmentsupervisorsofalocaldepartmentstore allhavelineresponsibilities.Theirjobsinonewayoranotheraredirectlyrelatedtothe salesoperationsofthestore StaffManagersusespecialtechnicalexpertisetoadviceandsupportlineworkers N Usespecialtechnicalexpertisetoadviseandsupporttheeffortsoflineworkers.Ina departmentstore,thedirectorofHRandchieffinancialofficerwouldhavestaff responsibilities FunctionalManagersareresponsibleforoneareaofactivity,suchasfinance,marketing, production,personalaccounting,orsales GeneralManagersareresponsibleforcomplexmultiHfunctionalunits N Anexampleisaplantmanagerwhooverseesmanyseparatefunctions,including purchasing,manufacturing,warehousing,sales,personnel,andaccounting AnAdministratorisamanagerinapublicornonHprofitorganization N Examplesincludehospitaladministrator,publicadministrator,cityadministratoretc. Accountabilityistherequirementtoshowperformanceresultstoonesimmediatesupervisor N Teamleaderisaccountabletomiddlemanager,themiddlemanagerisaccountableto topmanager,andeventhetopmanagerisaccountabletoaboardofdirectors 3 www.notesolution.com Qualityofworklifeistheoverallqualityofhumanexperiencesintheworkplace N AhighQWLworkplaceexpressesatruerespectforpeopleatworkbyofferingsuch thingsasfairpay,safeworkingconditions,opportunitiestolearnandusenewskills, roomtogrowandprogressincareer,protectionofindividualrights,andprideinthe workitselfandintheorganization N PartofanymanagersaccountabilityistoachievehighHperformanceoutcomeswhile maintainahighQWLenvironment. N Bestmanagersarewillinformedregardingtheneedsofthosereportingtoordependent onthem.Theycanoftenbefoundworkingalongsidethosetheysupervise.Theywill alwaysbefoundprovidingadviceanddevelopingthesupportneededforothersto performtothebestoftheirabilities N Highperformingmanagersaregoodatbuildingworkingrelationshipswithothers, helpingothersdeveloptheirskillsandperformancecompetencies,fosteringteamwork, andotherwisecreatingaworkenvironmentthatisbothperformancedrivenand satisfyingtothosewhodotherequiredwork customersandclients Serve operatngworkers Teamleadersand managers support Top
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