GMS 200 Study Guide - Midterm Guide: Organizational Effectiveness, Learning Organization, Crisis Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Intellectual capital collective brainpower or shared knowledge of a workforce. Knowledge worker someone whose mind is a critical asset to employers. Workforce diversity describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation and able-bodiedness. Prejudice display of negative, irrational attitudes toward members of diverse populations. Discrimination actively denies minority members the full benefits of organizational membership. Glass ceiling effect an invisible barrier limiting career advancement of women and minorities. Globalization worldwide interdependence of resource flows, product markets and business competition. Challenges of working in a new economy diversity, globalization, competitive advantage and environmental uncertainty. Ethics code of moral principles that set standards of conduct of what is good and right. Organizations collection of people working together to achieve a common purpose. Open system - transform resource input into product outputs (goods/services) Productivity quantity and quality of work performance with resource utilization considered. Performance effectiveness - an output measure of task or goal accomplishment.