Study Guides (247,941)
Canada (121,182)
GMS 200 (305)
Jian Guan (13)

GMS Notes - Midterm Exam

16 Pages
Unlock Document

Global Management Studies
GMS 200
Jian Guan

GMS 200 Notes Chapter 1 Competitive Advantage • When an organization is extremely well at to something, better than its competitors. • 4 ways to achieve: o Price – make production cheaper o Quality – make quality better o Delivery – deliver faster o Flexibility – better suit for customer Environmental Uncertainty • Lack of full info about environment • 2 factors affecting it: o Rate of change (of factors) o Complexity (# of factors) Organizational Effectiveness • Sustainable high performance of using resources to complete goals • 4 ways to achieve it: o Systems resource approach – looks at the input/getting material o Internal process approach – looks at processing/efficiency of resource use o Goal resource approach – looks at output o Strategic constituencies – looks at stakeholder impact Manager • Supports, activates and responsible for the work of others • 3 levels of managers: o Top – manage performance of organization as a whole (ex. CEO, Vice-president, and president) o Middle – manage regional areas/departments (ex. Clinic directors, deans, plant managers) o Team Leader – manage the non-managerial worker • 5 types of managers: GMS 200 Notes o Line – directly affect the performance of the organization o Staff – provide assistance/advice to line workers o Functional – deal with accounting, marketing, and functions related to those things o General – manage complex multifunctional units o Administrative – managers in public/not-for-profit organizations Accountability • Requirement to show performance results to supervisor Quality work life • Overall experiences in the workplace Up-side down triangle theory • managers support workers, who serve customers 4 functions of management: • planning – setting goals, and how to get it done • organizing – allocating resources to achieve goals • leading – arousing enthusiasm, inspiring effort to achieve goal • controlling – making sure goal gets achieved 10 roles of management: • monitor – scan for info • disseminator – share info • spokesperson – communicate info • figurehead – model for others • leader – inspire others • liaison – working with others • disturbance – handling problems • resource – handling budgets • negotiator – making deals • entrepreneurship – new innovations GMS 200 Notes Mintzberg Theory • Manager always busy Today’s Economy Increase in: • Intellectual capital – shared knowledge, or collective brain power of an organization • Ethics – moral standards that dictates what’s “right” or “wrong” • Diversity – difference among people (ex. Race, gender) • Globalization – the interdependence of countries within the world Prejudice • Negative attitude toward a specific group of people in a diverse population Discrimination • Acting on negative attitudes and actively deny full benefits of organization Glass Ceiling Effect • Invisible barrier that holds back women/minorities from further advancing their career Organization • Group of people working together to reach a common goal Open System • A type of organization that takes raw inputs, processes it, and results in a product as an output Productivity • The amount of output/products in comparison to the amount of input/resource/cost • Quantity and quality of work performance , with resource utilization Performance Efficiency • Measure of resource cost that associates with goal accomplishments Performance Effectiveness • Measure of goal/task accomplishments Changes in Today’s Organizations: • More belief in human capital • Less commanding bosses • More teamwork GMS 200 Notes • New technology • Work/life concern • More networking • Speedy General Environment: • Political/Law Environment • Natural Environment • Socio-Cultural Environment • Technological Environment • Economic Environment Specific Environment • Environment that is established through the groups interactions with other organizations AKA tasks Stakeholders • People/Groups that are affected by an organization Sustainable business • Businesses that meet the customer’s needs, but also protects the natural environment Sustainable Innovation • Creates products that have reduced environmental impact Value Creation • Creation of value for satisfying needs of stakeholders • 4 key stakeholders o Customer – value created through the price, product and quality o Owner – value created in profit and loss o Supplier – value created in long term business relations o Employee – value created in wages and job satisfaction Agenda Setting • Develops action priorities for accomplishing goals and plans Networking GMS 200 Notes • Creating positive relationships between your company and others Kotter Theory • Agenda setting and networking are critical to manager’s success 3 managerial skills: • Technical – special experience to perform task • Human – Interpersonal • Conceptual – analytically think/logically Katz Theory • Today demand of human and conceptual skills are high Emotional Intelligence • Ability to manage ourselves and our relationships Chapter 2 Classical Management • People at work at act in a rational manner that is primarily driven by economic concerns • 3 subcategories: o Scientific Management – careful selection/training of workers  4 principles: • Carefully select workers with the right abilities for the job • Support workers by planning their work • Train workers and give proper incentives • Science of job (motion, proper work condition) GMS 200 Notes o Administrative principles  3 principles: • Order • Initiative • Equity o Bureaucratic organization – rational/efficient founded on logic/order  5 principles • Clear division of labor – job well defined • Clear hierarchy of authority – authority/responsible • Rates and procedure – written guidelines • Impersonality – all rules applied • Career based on merit – promoted on ability/skill/perform Webber Theory • Bureaucracy best because capable of attaining highest degree of efficiency Disadvantage of bureau • Too much paperwork • Resistance to change • Employee apathy Follet View • Organizations are communities where managers and workers labor in peace, there is no dominance Hawthorne Effect • Singling out a worker to perform as expected Hawthorne Theory • Emergence of human relations in 50s and 60s, evolved to organizational behaviour Need • Physiological and psychological lack that has to be satisfied Maslow Theory GMS 200 Notes • States that
More Less

Related notes for GMS 200

Log In


Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.