GMS 200 Study Guide - Cognitive Style, Customer Relationship Management, Knowledge Worker

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amaranthtiger491

16 Oct 2012

School

Ryerson University

Department

Global Management Studies

Course

GMS 200

Professor

Jian Guan

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GMS 200 Full Course Notes

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Document Summary

What is the role of information in the management process: basic information. Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Someone whose value to the organization rests with intellect, not physical capabilities. Shared knowledge of a workforce that can be used to create wealth. Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on: Understandable: implications of it within organizations. Increased coordination and control: implications of it for relationships with external environment. Helps in monitoring outsourcing and other business contracts: information needs of organizations. Facilitate problem solving: basic information system concepts. Use the latest it to collect organize, and distribute data for use in decision making. Specifically designed to meet the information needs of managers in daily decision making. How do managers use information to make decisions: managerial advantages of it utilization. Better and more timely access to useful information.

Related Questions

3. Which of the following best describes the production orientation? a) Manufactured goods would sell regardless of their quality, because they were in short supply. b) Businesses have one or more departments specifically designed to understand consumers' needs and readily share this knowledge across departments. c) Production capabilities exceeded regular demand, competition increased and reaching new markets became more complex. d) It uses customer relationship management software. e) It uses production management software

Which of the following best defines organizational behavior?

A) It involves the study of groups of people coming together for collective bargaining.

B) It involves the study of what people do in a company and how it affects the company's output.

C) It involves analyzing different people in an industry with independent profit-centered motives.

D) It involves developing exclusively the knowledge of managers and senior-level employees.

E) It is a field that is not influenced by factors in the external world.

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17. A key difference between aptitude tests and achievement tests is: a) Aptitude tests are more expensive to administer than achievement tests. b) Achievement tests are more expensive to administer than aptitude tests. c) Achievement tests are always a more valid tool than aptitude tests. d) Aptitude tests assess existing knowledge and skills, while achievement tests assess how well a person can acquire skills. e) Aptitude tests assess how well a person can acquire skills, while achievement tests assess existing knowledge and skills.

GMS 200 Study Guide - Cognitive Style, Customer Relationship Management, Knowledge Worker

GMS 200 Full Course Notes

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