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Department
Global Management Studies
Course
GMS 401
Professor
anon
Semester
Winter

Description
Chapter 07 - Design of Work Systems Chapter 07 Design of Work Systems True / False Questions 1. Ergonomics is the use of computers and robots in the workplace. FALSE Difficulty: Easy TLO: 2 Taxonomy: Knowledge 2. Specialization is one of the sources of disagreement between the efficiency and behavioral approaches to job design. TRUE Difficulty: Easy Taxonomy: Knowledge 3. One disadvantage of specialization is worker dissatisfaction. TRUE Difficulty: Medium TLO: 3 Taxonomy: Knowledge 4. The quickest, most effective way to improve an employee's job satisfaction is increase his or her compensation. FALSE Difficulty: Easy TLO: 1 Taxonomy: Knowledge 7-1 Chapter 07 - Design of Work Systems 5. Job enrichment involves giving a worker a greater share of the total task which is why they feel enriched. FALSE Difficulty: Medium TLO: 2 Taxonomy: Knowledge 6. Trust is a factor influencing productivity. TRUE AACSB: EU Difficulty: Medium TLO: 7 Taxonomy: Knowledge 7. Many lower level jobs are monotonous and boring. TRUE Difficulty: Easy TLO: 3 Taxonomy: Knowledge 8. Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks. TRUE Difficulty: Easy TLO: 3 Taxonomy: Knowledge 7-2 Chapter 07 - Design of Work Systems 9. "Self-directed teams" are allowed to make changes in the work processes under their control. TRUE Difficulty: Easy TLO: 7 Taxonomy: Knowledge 10. "Self-directed teams" help other work groups make changes to their processes. FALSE Difficulty: Hard TLO: 7 Taxonomy: Knowledge 11. Motivation influences quality and productivity, but not the work environment. FALSE Difficulty: Medium TLO: 7 Taxonomy: Knowledge 12. One important factor that influences productivity is trust between workers and managers. TRUE Difficulty: Easy Taxonomy: Knowledge 13. Ergonomics is an important part of job design to consider when we automate the system. FALSE Difficulty: Medium TLO: 3 Taxonomy: Knowledge 7-3 Chapter 07 - Design of Work Systems 14. One of the potential benefits of "self-directed teams" is higher productivity and greater worker satisfaction. TRUE Difficulty: Medium TLO: 7 Taxonomy: Knowledge 15. One of the potential benefits of "self-directed teams" is higher quality. TRUE Difficulty: Medium TLO: 7 Taxonomy: Knowledge 16. One potential disadvantage of "self-directed teams" is higher training costs. FALSE Difficulty: Medium TLO: 7 Taxonomy: Knowledge 17. Job design relates to people therefore technology has little impact. FALSE Difficulty: Easy TLO: 7 Taxonomy: Knowledge 18. Methods analysis cannot be done for new jobs (ones that do not yet exist) since it requires observation of the process. FALSE Difficulty: Medium TLO: 5 Taxonomy: Knowledge 7-4 Chapter 07 - Design of Work Systems 19. One therblig is the equivalent of one hour of sustained work by one average person. FALSE Difficulty: Medium TLO: 6 Taxonomy: Knowledge 20. A flow process chart is helpful for visualizing the portions of a work cycle during which the operator and equipment are busy or idle. FALSE Difficulty: Hard Taxonomy: Knowledge 21. Predetermined time standards are usually based on observing one very efficient worker performing the task. FALSE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 22. Therbligs are basic elemental motions. TRUE Difficulty: Easy Taxonomy: Knowledge 23. We incorporate the average seriousness of accidents by measuring the number of lost-time accidents per million labor-hours worked. FALSE Difficulty: Hard TLO: 7 Taxonomy: Knowledge 7-5 Chapter 07 - Design of Work Systems 24. Work measurement concentrates on how long the tasks take to accomplish. TRUE Difficulty: Easy TLO: 8 Taxonomy: Knowledge 25. Ergonomics is important for preventing common workplace injuries such as back injuries and repetitive-motion injuries. TRUE Difficulty: Easy Taxonomy: Knowledge 26. The most widely used method of work measurement is work sampling. FALSE Difficulty: Hard TLO: 9 Taxonomy: Knowledge 27. For purposes of obtaining good time standards using a stopwatch time study, the analyst should try to avoid having the worker discover he or she is being observed. FALSE Difficulty: Medium Taxonomy: Knowledge 28. One factor in determining how many cycles to time in a time study is the degree of variation that is present in the observed times. TRUE Difficulty: Medium TLO: 9 Taxonomy: Knowledge 7-6 Chapter 07 - Design of Work Systems 29. The normal time in time study is obtained by multiplying the observed time by the performance rating. TRUE Difficulty: Medium TLO: 9 Taxonomy: Knowledge 30. Studies on worker efficiency and time of day suggest the greatest efficiency is at the end of the day when workers are ‘warmed up'. FALSE Difficulty: Easy TLO: 8 Taxonomy: Knowledge 31. The normal time for a job is multiplied by the performance rating to obtain the standard time for the job. FALSE Difficulty: Medium TLO: 9 Taxonomy: Knowledge 32. The design of work systems, because objective standards are used, avoids most ethical issues. FALSE AACSB: EU Difficulty: Medium TLO: 7 Taxonomy: Knowledge 7-7 Chapter 07 - Design of Work Systems 33. The standard time for a job can be obtained by multiplying the normal time by an appropriate allowance factor. TRUE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 34. Predetermined time standards use historical data from a company's own files. FALSE Difficulty: Hard Taxonomy: Knowledge 35. A performance rating of less than 1.0 means that the observed worker was judged to be working at a faster than normal rate – doing the job quicker than normal. FALSE Difficulty: Medium TLO: 9 Taxonomy: Knowledge 36. Predetermined time standards involve the use of published data regarding how long various activities are expected to take. TRUE Difficulty: Medium TLO: 8 Taxonomy: Knowledge 37. Work sampling can be used to estimate the proportion of time a machine is idle. TRUE Difficulty: Easy TLO: 10 Taxonomy: Knowledge 7-8 Chapter 07 - Design of Work Systems 38. Work sampling involves the use of some method of randomizing the observations. TRUE Difficulty: Medium Taxonomy: Knowledge 39. An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling. TRUE Difficulty: Medium TLO: 11 Taxonomy: Knowledge 40. No stopwatch is required in a work sampling study. TRUE Difficulty: Easy TLO: 11 Taxonomy: Knowledge 41. Work sampling provides a detailed elemental breakdown of a task for purposes of establishing reliable time standards. FALSE Difficulty: Hard TLO: 10 Taxonomy: Knowledge 42. Measured day work refers to an output-based system. FALSE Difficulty: Hard TLO: 12 Taxonomy: Knowledge 7-9 Chapter 07 - Design of Work Systems 43. It would be acceptable to use a group incentive plan for an assembly line operation. TRUE AACSB: EU TLO: 12lty: Medium Taxonomy: Knowledge 44. Work sampling provides both quick and accurate estimates of activity times. FALSE TLO: 10lty: Hard Taxonomy: Knowledge 45. Methods analysis and motion study techniques do not directly consider behavioral aspects of jobs. TRUE Difficulty: Medium TLO: 5 Taxonomy: Knowledge 46. "Time-based systems" compensate employees according to the time the employee has worked and the amount of output they produce. FALSE Difficulty: Hard TLO: 12 Taxonomy: Knowledge 7-10 Chapter 07 - Design of Work Systems 47. "Output-based systems" compensate employees according to the amount of output they produce, thereby tying pay directly to performance. TRUE TLO: 12lty: Medium Taxonomy: Knowledge 48. A pay system that rewards workers who undergo training that increases their skills is called a "knowledge-based pay system." TRUE Difficulty: Easy Taxonomy: Knowledge 49. "Knowledge-based pay systems" pay higher wages or salaries to workers who have completed college than to those who just finished high school. FALSE Difficulty: Medium Taxonomy: Knowledge 50. Employment research in the 1970's revealed that workers were widely dissatisfied; they felt that their jobs were boring and their pay was too low. FALSE Difficulty: Medium TLO: 1 Taxonomy: Knowledge 7-11 Chapter 07 - Design of Work Systems 51. A worker-machine chart can help identify non-productive parts of a process. FALSE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 52. A worker-machine chart can be used to determine how many machines an operator can manage. TRUE Difficulty: Medium Taxonomy: Knowledge 53. Micro motion studies should be limited to periodic activities where breakthrough improvements are possible. FALSE Difficulty: Easy TLO: 9 Taxonomy: Knowledge 54. The Occupational Safety and Health Act (OSHA) is a regulatory burden that has been proven to have little impact on the safety and welfare of workers. FALSE Difficulty: Easy TLO: 7 Taxonomy: Knowledge 55. Management compensation should be based primarily on organizational output. FALSE Difficulty: Easy TLO: 12 Taxonomy: Knowledge 7-12 Chapter 07 - Design of Work Systems 56. Many management compensation systems are being revised to reflect increased emphasis on quality and customer service. TRUE Difficulty: Easy TLO: 12 Taxonomy: Knowledge Multiple Choice Questions 57. Behavioral approaches to job design include: A. Specialization B. Ergonomics C. Job Rotation D. Flow Process Charts E. SIMO Charts Difficulty: Hard Taxonomy: Knowledge 58. A major advantage of job specialization in business is increased __________. A. motivation B. opportunity for advancement C. opportunity for self-fulfillment D. productivity E. job enrichment AACSB: RT Difficulty: Medium TLO: 3 Taxonomy: Knowledge 7-13 Chapter 07 - Design of Work Systems 59. Which of the following is not generally considered an advantage of specialization? A. high productivity B. low wage costs C. ease of training employees D. low equipment costs E. all are advantages TLO: 3ulty: Medium Taxonomy: Knowledge 60. Process chart symbols don't include _________. A. Delay B. Inspection C. Operation D. Rejection E. Storage Difficulty: Medium TLO: 9 Taxonomy: Knowledge 61. Which of the following most closely describes job enlargement? A. horizontal loading B. increasing the level of responsibility associated with a job C. transferring workers through a series of jobs to increase their scope of experience D. increasing the amount of workspace assigned to a worker E. assigning two jobs to the same worker Difficulty: Medium TLO: 3 Taxonomy: Knowledge 7-14 Chapter 07 - Design of Work Systems 62. A behavioral approach to job design which increases responsibility for planning and coordinating tasks is job: A. enlargement B. rotation C. enrichment D. involvement E. enhancement TLO: 2ulty: Easy Taxonomy: Knowledge 63. Which of the following concerns is not one that job designers focus on? A. what will be done in a job B. who will do the job C. how the job will be done D. when should the job be completed E. where the job will be done TLO: 1ulty: Easy Taxonomy: Knowledge 64. Which of the following is not a potential benefit of the use of self-directed teams? A. higher quality B. higher productivity C. greater worker satisfaction D. greater satisfaction for middle managers E. lower turnover Difficulty: Medium Taxonomy: Knowledge 7-15 Chapter 07 - Design of Work Systems 65. A SIMO chart includes: A. Delay B. Storage C. Transportation D. Left/Right hand movements E. Inspection Difficulty: Medium TLO: 9 Taxonomy: Knowledge 66. Determining the number of cycles to observe is an element of _________. A. Stop watch time study. B. Standard elemental times. C. Predetermined time standards. D. Work sampling. E. MTM tables. Difficulty: Hard TLO: 9 Taxonomy: Knowledge 67. The chart used to review the overall sequence of an operation by focusing on either the movements of the operator or materials is called a __________. A. SIMO-chart B. Gantt chart C. Worker-materials chart D. Flow process chart E. Multi-activity chart Difficulty: Easy Taxonomy: Knowledge 7-16 Chapter 07 - Design of Work Systems 68. The methods analysis chart which describes the overall sequence of operations, transportation, storage, delays, and inspection is a: A. flow process chart B. worker-machine chart C. gang process chart D. simultaneous-motion (SIMO) chart E. time/efficiency chart TLO: 9ulty: Easy Taxonomy: Knowledge 69. The symbols for operation, storage, transportation, inspection, and delay would usually be found on which type of chart? A. Flow process B. Gantt C. Simultaneous motion D. Worker-machine E. Delay analysis Difficulty: Easy TLO: 9 Taxonomy: Knowledge 70. The chart used to focus on busy and idle portions of a work cycle is a: A. Worker-machine chart B. Gantt chart C. SIMO-chart D. Idle chart E. Flow process chart Difficulty: Medium TLO: 9 Taxonomy: Knowledge 7-17 Chapter 07 - Design of Work Systems 71. The methods analysis chart which describes the portions of a work cycle during which an operator and equipment are busy or idle is a: A. flow process chart B. worker-machine chart C. gang process chart D. simultaneous-motion (SIMO) chart E. time/efficiency chart TLO: 9ulty: Easy Taxonomy: Knowledge 72. In methods analysis, a "therblig" is a: A. charting method of analysis B. job enrichment technique C. dummy task D. basic elemental motion E. fraction (.0006) of a minute TLO: 9ulty: Easy Taxonomy: Knowledge 73. The methods analysis chart which describes the movements of both hands at the same time is a: A. flow process chart B. worker-machine chart C. gang process chart D. simultaneous-motion (SIMO) chart E. time/efficiency chart Difficulty: Easy TLO: 9 Taxonomy: Knowledge 7-18 Chapter 07 - Design of Work Systems 74. One form of long term team that is increasingly being used, especially in lean production settings, is: A. Quality circle B. Product Design C. Self-directed D. Self-improvement E. Mandatory TLO: 7ulty: Medium Taxonomy: Knowledge 75. In a stopwatch time study, the number of cycles that must be timed is a function of: A. the variability of observed times B. the desired accuracy for the estimated job time C. the desired confidence for the estimated job time D. all of the above E. none of the above TLO: 11lty: Medium Taxonomy: Knowledge 76. What is the effect of an increase in the desired confidence level on the number of observations necessary in a time study? A. increases B. decreases C. unaffected D. may increase or decrease, depending on the sample standard deviation E. impossible to say without additional information Difficulty: Hard TLO: 9 Taxonomy: Knowledge 7-19 Chapter 07 - Design of Work Systems 77. In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the: A. observed time B. normal time C. standard time D. allowance time E. performance rating time TLO: 11lty: Easy Taxonomy: Knowledge 78. Which is not a requirement for an effective team? A. talent and skills to meet goals B. one or more members representing supervision C. a system of reinforcement and celebration D. clearly stated and commonly held vision and goals E. effective and skilled interpersonal relations. Difficulty: Medium TLO: 7 Taxonomy: Synthesis 79. A job had an observed cycle time of four minutes, a performance rating of 80 percent, and an allowance factor that was 20 percent of job time. Normal time for the job in minutes is: A. 3.20 B. 3.84 C. 4.00 D. 4.80 E. 5.00 Difficulty: Medium TLO: 9 Taxonomy: Knowledge 7-20 Chapter 07 - Design of Work Systems 80. When performing a time study, the analyst converts the observed time into the time an "average" worker would require working at an acceptable pace by using which of the following? A. allowance factors B. MTM C. methods analysis D. performance rating E. analysis of therbligs Difficulty: Medium TLO: 9 Taxonomy: Knowledge 81. In stopwatch time study, adjusting the normal time by an allowance factor for normal delays and interruptions results in the: A. observed time B. normal time C. standard time D. allowance time E. performance rating time Difficulty: Medium TLO: 9 Taxonomy: Knowledge 82. A job had an observed time of 10 minutes, a performance rating of .90, and an allowance factor of 20 percent of job time. Twenty-five cycles were timed. Standard time for the job in minutes is: A. 10.0 B. 10.8 C. 12.5 D. 15.0 E. depends on the number of cycles observed AACSB: AS Difficulty: Hard Taxonomy: Application 7-21 Chapter 07 - Design of Work Systems 83. A job has a normal time of 12 minutes, a performance rating of .80, and an allowance factor of 20 percent of job time. The standard time for this job in minutes is: A. 11.52 B. 12 C. 14.4 D. 15 E. depends on the number of cycles observed AACSB: AS Difficulty: Hard Taxonomy: Application 84. Standard times derived from a firm's historical data are known as: A. predetermined times B. MTM C. work sampling times D. judgmental times E. standard elemental times Difficulty: Medium TLO: 8 Taxonomy: Knowledge 85. Allowance percentages normally would not include: A. noise levels B. monotony C. personal phone calls D. weight lifted E. rest room allowances Difficulty: Medium TLO: 9 Taxonomy: Knowledge 7-22 Chapter 07 - Design of Work Systems 86. A technique for estimating the proportion of time a worker spends on various activities is: A. stopwatch time study B. standard elemental (historical) times C. simultaneous motion study D. predetermined (published) time standards E. work sampling TLO: 10lty: Easy Taxonomy: Knowledge 87. The technique which can be used to estimate the percentage of time a worker or piece of equipment is idle is known as: A. MTM B. work sampling C. methods analysis D. micro motion study E. none of these Difficulty: Easy TLO: 10 Taxonomy: Knowledge 88. Which sample proportion will require the largest number of work sampling observations? A. .05 B. .25 C. .50 D. .75 E. .95 AACSB: AS Difficulty: Hard TLO: 10 Taxonomy: Application 7-23 Chapter 07 - Design of Work Systems 89. What will be the effect on sample size in work sampling of increasing the permissible maximum error? A. increase the number of observations needed B. decrease the number of observations needed C. no effect on sample size D. sometimes increase and sometimes decrease the sample size, depending on the analyst E. impossible to say without additional informa
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