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Final

Ch 2 Exam Review

1 Page
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Department
Global Management Studies
Course Code
GMS 200
Professor
Sui Sui

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Chapter 2
Classical approach t people are rational
- Scientific management t Taylor, Gilbreths
o Frederick Taylor
Father of scientific management
Rules of motion
Carefully select & train workers, support them
o Gilbreths t Motion study
- Administrative principles t Fayol & Follett
o Fayol t rules of management & key principles of management
o Mary Parker Follett
groups & human cooperation, forward-looking management insights
- Bureaucratic organization t Max Weber
Behavioural Approach
- Hawthorne studies
o Workers perform well when they share pleasant social relations with one another &
when supervision is participatory
- Maslow[s theory of human needs
o Need t physiological or psychological deficiency person feels compelled to satisfy
o Deficit principle
o Progression principle
- McGregor[s Theory X & Theory Y
o Assumptions managers make for each theory
- Argyris theory of adult personality
o Management practices should accommodate mature personality
Management science (operations research) foundations
Systems thinking:
- What is a system?
- Subsystem?
- Open system?
What[s contingency thinking?
21st century management themes
- Quality & performance excellence
- Attributes performance excellence
- Global Awareness t Adoption of Theory Z management practices
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Description
Chapter 2 Classical approach J people are rational - Scientific management J Taylor, Gilbreths o Frederick Taylor Father of scientific management Rules of motion Carefully select & train workers, support them o Gilbreths J Motion study - Administrative principles J Fayol & Follett o Fayol J rules of management & key principles of management o Mary Parker Follett groups & human cooperation, forward-looking management insights - Bureaucratic organization J Max Weber Behavioural Approach - Hawthorne studies o Workers perform well when they share pleasant social relations with one another & when supervision is participatory
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