GMS 200 Final: GMS200 Exam Review Ch1, 2, 4-10, 13

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Intellectual capital j collective brainpower/share knowledge of workforce. Knowledge worker j someone whose mind is critical asset to employers, add value to organization through intellect. Globalization j worldwide interdependence of resource flows, product markets & business competitions. Workforce diversity j differences in gender, race, age, ethnicity, able-bodiness, religious affiliation & sexual orientation among workers. Prejudice j display of negative, irrational attitudes toward women & minorities. Discrimination j actively denying women & minorities full benefits of organizational membership. Glass ceiling effect j invisible barrier limiting career advancement of women & minorities. Bod j inside (chosen from senior management), outside (from other organizations & positions external to organization) Organization j collection of people working together in division of labour to achieve common purpose. Open system j organizations interact with their environment to transform resources into product outputs. Productivity j quantity & quality of work performance, with resource utilization. Performance effectiveness j output measure of task/goal accomplishment (quantity)