GMS 200 Study Guide - Final Guide: Customer Relationship Management, Hawthorne Effect, Scientific Management

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GMS 200 Full Course Notes
24
GMS 200 Full Course Notes
Verified Note
24 documents

Document Summary

Involves managing operations in more than one country: define globalized economy. A worldwide network of interdependent countries that share resources, market, and competitive business environment: in a competitive global business landscape, the increasing demand for talented, knowledge workers are primarily due to advancement in technology. Economic conditions: influence customer spending, resource supplies, and investment capital. Legal political conditions: laws and regulations, government policies, and philosophies of political parties. Technological conditions: rapid changing technology and implications that it has no work environment. Social cultural conditions: norms, customs, social values and beliefs on matters such as ethics, human rights, life styles: companies need to anticipate changing trends. Natural environment conditions: green perspectives, concerned with global warming and being eco friends: describe a learning organization. Planning: process of setting objectives, and ways of accomplishing them. Organizing: arranging tasks, people and resources to accomplish work. Initial study examined how economic incentives and physical conditions affected worker output.