GMS 200 Study Guide - Final Guide: Southern African Development Community, Total Quality Management, Hawthorne Effect

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Horatio Morgan

Document Summary

Chapter 1: talent: peoples talents are the ultimate foundation of organizational performance, intelectual capital: collective brainpower & knowledge of workforce used to create value. Knowledge workers mind is asset to employers: diversity: reflects differences with respect to gender, race, age. It can be bias because prejudice, discrimination, glass ceiling effect: globalization: national boundaries of world bus disappeared. Its world wide interdependence of resource flows, product markets & business competition, characterizes the economy: technology: continuing transformation of modern workplace through internet, web, tech. Collection of people working together to achieve purpose, provides useful goods. Open sys composed of common related parts that function together, transform res inputs into prod outputs. Environment supplies resource inputs, org creates work, environment consumes: org performance: value creation is imp notion, value created when org"s operations add value to original cost of inputs. Value creation=profit, productivity, performance effectiveness, performance efficiency: workplace changes that provide context for studying management.