GMS 401 Study Guide - Midterm Guide: Iso 14000, Iso 9000, Learning Curve

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Payman Ahi

Document Summary

Learning curves are useful for labour planning & scheduling, negotiated selling/purchasing, assessing labour training needs and performance. T x l^n = time required for nth unit (arithmetic approach) L = learning curve rate n = number of times t is doubled. T1 = time to produce the 1st unit. = slope of the learning curve (log of learning rate)/log2. Tn = number of required labour hours for nth unit. T1 = number of labour hours for 1st unit. Managing quality supports differentiation, low cost, and response strategies. Quality helps firms increase sales and reduce costs. Sales gain improved response, flexible pricing, improved reputation. Reduced costs increased productivity, lower rework, scrap costs, lower warranty costs. Flow of activities to reach total quality management. Organizational practices leadership, missions statement, effective operating procedures, training. Quality principles customer focus, continuous improvement, benchmarking, just-in-time, Prevention costs (reducing the potential for defects, training, quality improvement programs) Appraisal costs (evaluating products, testing, labs, inspections)