GMS 401 Study Guide - Final Guide: Operations Management, Customer Service, Human Resources
26 Nov 2017
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Document Summary
Management: a process by which objectives are achieved through the use of resources. Operations: those activities within an organization that are directly related to providing goods or services to customers. Production is the creation of goods and services. Operations management (om) is the set of activities that create value in the form of goods and services by transforming inputs into outputs. Essential functions: marketing generates demand, production/operations creates the product, finance/accounting tracks how well the organization is doing, pays bills, collects the money. Om is one of three major functions of any organization. We want to study how people organize themselves for productive enterprise. We want (and need) to know how goods and services are produced. We want to understand what operations managers do. Om is such a costly part of an organization. Basic management functions: planning, organizing, staffing. How large must the facility be to meet our plan: human resources and job design.
