GMS 401- Final Exam Guide - Comprehensive Notes for the exam ( 27 pages long!)

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Dror Hermel

Document Summary

Process used to monitor standards by taking measurements an corrective action as a product or service is being produced. Cannot always control randomness due to natural or common causes. Provide a statistical signal when assignable causes are present. Detect and eliminate assignable causes of variation. Natural or common causes, special or assignable causes. Measure of central tendency and dispersion (a mean) If the p(cid:396)o(cid:272)ess falls (cid:449)ithi(cid:374) the a(cid:272)(cid:272)epta(cid:271)le li(cid:373)its, the p(cid:396)o(cid:272)ess is said to (cid:271)e (cid:862)i(cid:374) (cid:272)o(cid:374)t(cid:396)ol(cid:863) Discover and eliminate assignable causes present & incorporate good causes. If assignable causes are present the process output is not stable over time and is not predictable. Constructed from historical data, the purpose of control charts is to help distinguish between natural variations and variations due to assignable causes. May be in whole or in fractional. Classify products as either good or numbers bad or count defects.