GMS 450 Study Guide - Midterm Guide: Project Plan, Peter Drucker, Customer Satisfaction

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Document Summary

Performed to achieve organizational objectives or strategic plans. A project is a temporary endeavour undertaken to create a unique product, service or result. There may be uncertainties about the product, services or results. Tasks can be new to a project team. Projects are undertaken at all organizational levels. Projects can involve a single person, organizational unit or multiple organizational units. An ongoing work effort is generally a repetitive process because it follows an organization"s existing procedures. (not a project) Scope: all the work and results required to meet the customer requirements. Cost: total agreed investment required to accomplish the project objectives. Schedule: timetable that identifies expected project start and completion, and when each activity occurs. Customer satisfaction: ensuring that the customer is satisfied with the ongoing process and interim results of the project as well as the scope, time and cost achievements. Unforeseen circumstances may jeopardize achievement of the project objectives, e. g. is a unique or one-time endeavor.