HTH 601- Final Exam Guide - Comprehensive Notes for the exam ( 79 pages long!)

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Chapter 1 introduction to the field of organizational behaviour. People interact w/ each other in an organized way. Require minimal level of communication, coordination & collaboration to achieve org. al objectives members have collective sense of purpose. Historical foundations of ob: ob emerged as a distinct field around the early 1940s but orgs. have been studied longer. Elton mayo: human relations" school ethics, charismatic leadership specialization & division of labour. Perspectives of organizational effectiveness: organizational effectiveness: ultimate dependent variable"; outcome that most ob theories trying to achieve. Organization-environment fit effective when maintain a good fit with external environment (exists when inputs, processes & outputs aligned w/ needs & expectation of external environments) Ways change company"s products & services and how outputs are produced actively managing external environment (marketing to increase demand, gain exclusive rights to resources/ restrict competitor access to valued resources) change business/ market location to sustain.