HTL 130- Final Exam Guide - Comprehensive Notes for the exam ( 54 pages long!)

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTL 130
• Professor: Zhen L U

Document Summary

Front office recordkeeping system: non- automate: all formats, procedure and calculations are done manually(hand written forms, semi automated: use both hand written and machine-produced forms; also called electro-mechanical, automated: computer based system. Front office computer application: reservation module, provides a real time online information on room availability/forecasting, check the reservation status of guest quickly. Htl-130- lecture 5 notes-front office planning and evaluation. The role of lodging managers in planning: planning to establish goals for an organization, understanding the plan and communicate about the plan to achieve short term and long-term goal. Hotel performance indicators: occupancy percentage(occ, determine what percentage of your rooms are occupied for any given period, good occupancy means- good business, profit, low occupancy means- need strategy to improve business. Occ %= number of rooms sold/numbers of room/available: average daily rate(adr, calculate the average rate per occupied room, good to analyze hotel performance,