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MHR CH1 Notes Lec 1.docx

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Human Resources
MHR 405
Robin Church

1 MHR 405 Chapter 1 Lec 1 Notes Organizational Behaviour OB The study of what people think feel and do in and around organizations Organizations Groups of people who work interdependently toward some purpose Collective entity Collective sense of purpose Why Study OB Helps us to test personal theories Understand and predict and influence behaviour get things done OB improves and organizations financial health OB is for everyone everywhere starting now Organizational Effectiveness a broad concept represented by several perspectives including the organizations fit with the external environment internal subsystems configuration for high performance emphasis on organizational learning and ability to satisfy the needs of key stake holders Open systems A perspective which holds that organizations depend on the external environment for resources affect that environment through their output and consist of internal subsystems that transform inputs into outputs Organizational Efficiency The amount of outputs relative to inputs in the organizations transformation process Organizational learning A perspective which holds that organizational effectiveness depends on the organizations capacity to acquire share use and store valuable knowledgeFigure 11 Open systems perspective of organizations 4 organizational learning processes Knowledge acquisition Knowledge sharingEnvironment scanningCommunicationIndividual learningTrainingGraftingInformation systemsExperimentationObservation Knowledge use Knowledge storageKnowledge awarenessHuman memorySense makingDocumentationAutonomyDatabasesEmpowermentPractices habits 4 Perspectives of organizational effectiveness note need to consider all 4 perspectives when assessing a companys effectiveness Open systems PerspectiveOrganizational Learning PerspectiveHigh performance WP perspective Stakeholder perspective
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