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Final Exam Notes (Ch. 7, 9, 10, 11, 12, 15)

13 Pages

Human Resources
Course Code
MHR 405
Louis Pike

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Module 7Chapter 9CommunicationCommunication Process ModelSender forms a message encodes and transmits to receiving party who receives decodes and does the same thing with feedback This entire process is hampered by noiseInfluences 1 Communication channel proficiencydegree that both parties like the medium and are good at communication2 Similar codebookssimilar uses of language and understanding of symbols3 Shared mental models of communication contextmental models are knowledge structures of the communication setting4 Experience encoding the messagedegree of experience talking about the subject at handChannels of CommunicationWebbased CommunicationProblems with emailsHard to communicate emotionImpersonal and reduces respect and politenessBad for complex situationsInformation overloadWorkplace communication through social mediaMostly bannedNonverbal communicationLess rules more ambiguous and easily misinterpretedEmotional contagionunconscious process of catching or sharing another persons emotions by mimicking that persons facial expressions or other nonverbal behaviorChoosing the best communication channelSocial acceptanceorganizational norms and team norms determine what channel is most accepted Individual preferences and symbolic meaning also influence channelMedia richnessdata carrying capacity of a medium volume and variety that can be transmitted during a specific timeRich media is for nonroutine and ambiguousLean is better for routine situationsExceptions to media richness1Ability to multicommunicateyou can communicate as much through two or more lean medias2Communication proficiencyskills with different mediums means some people can put more information in a medium they are skilled with3Social presence effectssocial in person pressures can distract people and distort info where something like texting will not take away from the info as muchCommunication channels and persuasionPersuasionuse of facts logical arguments and emotional appeals to change another persons beliefs and attitudes usually for the purpose of changing the persons behaviourSpoken is more persuasiveOther signals can be sent in personHigh quality immediate feedbackHigher social pressureCommunication barriers noiseDifferent codebook languageJargonspecialized words and phrases for specific occupations or groupsFiltering or deleting negative informationNonverbal differences across culturesGender differences in communicationInformation overloadvolume of info exceeds the persons capacity to process itToo much information to be processed in a fixed unit of time results in info getting overlooked and misinterpretedImproving interpersonal communicationGetting your message acrossEmpathize with receiver repeat find when they are less distracted and focus on the problem if it is bad newsActive listeningsensing evaluating and respondingSensingpostpone evaluation till all info is receivedEvaluatingunderstand meaning and emphasizeRespondingfeedback and clarification
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