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MHR 405 (105)
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Chapter 6

4 Pages

Human Resources
Course Code
MHR 405
Louis Pike

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MHR 405 NotesChapter 6Interpersonal and OrganizationWide Communication Key TermsCommunication the process by which information is exchanged between a sender and a receiver with the goal of reaching mutual understanding Telework telecommuting a work arrangement whereby an individual employee works from the home a satellite office or mobile office with a computer connection to the main officeMessage the thoughts and feelings the communicator is attempting to elicit in the receiverFeedback any information that people receive about their behaviour or performance its effect on others or comparison to a standard or expression Nonverbal Communication All elements of communication that do not involve wordsParalanguage Variations in a persons speechKinesics the study of body movements including postureEmotional Intelligence the ability to recognize and manage emotions in oneself and others Proxemics the study of interpersonal space across culturesBarriers to Communication factors that block or significantly distort successful communication Lowcontext Cultures Cultures that use language primarily to express thoughts feelings andideas as clearly and logically as possibleHighcontext Cultures Cultures that value language as a way to maintain social harmony Perceptual Screens The windows through which we interact with people in the world Filtering deleting delaying or softening negative information as it moves up the hierarchy so it sounds more favourable Active Listening A process that goes beyond passively absorbing a speakers words It consists of hearing attending understanding remembering and respondingEmpathy Understanding and being sensitive to someone elses feelings and thoughtsCounterfeit Questions Disguised attempts to send a message not receive oneSupportive Communication Communication in difficult circumstances that addresses theproblem at hand while seeking to preserve a positive relationship between the communicators Owning Communication Taking responsibility for ones statements and acknowledging thatthe source of the ideas is oneself and not the other person or group
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